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ACTV

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1. What is ACTV Allen City Television?

ACTV is the City of Allen's government access cable channel. The channel is maintained by the Video Production Division of the Public and Media Relations Office and is located at City Hall, 305 Century Parkway.

2. What is the purpose of ACTV?

The purpose and the goal of the channel is to provide Allen residents with comprehensive television coverage of important city meetings, special events, programs, services and entertainment.

3. How is ACTV staffed?

Production and station operations are supervised by Executive Video Producer Mark Kaufmann. He is assisted by Video Producer Scott Evans and Video Production Specialist John Perry. The Video Production Division operates through the Public and Media Relations Office under the direction of Teresa Forsyth Warren.

4. What kind of programming does ACTV offer?

The channel offers a variety of programming that includes city news and events coverage, informational/educational programs, library concerts, live coverage and rebroadcasts of City Council and Planning and Zoning Commission meetings, and much more. A complete listing of programs can be found on the Feature Programs page.

5. Where can I find a program schedule?

View the Daily Program Schedule. The schedule automatically updates when changes are made.

6. How do I receive ACTV at home?

Allen City Television is available on Time Warner Channel 16, Verizon FiOS Channel 37, Grande Cable Channel 15 and AT&T U-verse Channel 99.

You can also access our Live stream and Video On Demand service to watch City Council meetings, Planning & Zoning Commission meetings, and much more.

7. Why can't I get ACTV on my satellite package?

The City has researched this possibility and found that satellite companies will not carry PEG (Public, Educational, Government) channels on their systems.

8. Does the City of Allen maintain or have authority over Allen ISD or Collin County Community College channels?

Although the channels are part of the local PEG (Public, Educational, Government) cable channel lineup, the school district and the college maintain and program their own channels.

9. Why doesn't ACTV broadcast high school or college sports?

Allen City Television provides information on municipal services, projects and programs. Look to AISD channel 76 or CCCCD channel 75 for school district events.

10. Can I submit a video to play on ACTV?

Allen City Television does not accept general information videos. However, if the information is specific to the city or one of its boards / commissions, the video will be accepted and reviewed. For more information, contact ACTV by e-mail or at 214.509.4151.

11. If I can't put information on ACTV, is there a public access channel I can use?

Currently, there is no public access channel on the local Allen cable service.

12. How do I contact ACTV with a question / comment / concern?

ACTV Allen City Television
City Hall
305 Century Parkway
Allen, TX 75013

Ph: 214.509.4151
Fx: 214.509.4590

E-mail

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City of Allen - Main

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Community Development - Building Inspections

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1. May I request a specific inspection time?

No. You cannot schedule a specific inspection time in advance, but you may contact your inspector the day of the inspection for an estimated time of arrival. The inspector's hours are Monday - Friday from 7 a.m. - 4 p.m. Contact an Inspector

2. When are permit submittal fees due?

Permit fees are due at issuance with the exception of Environmental Health permits and Certificate of Occupancy applications. Payments for these permits are due at submittal.

3. What are the designated construction hours for the City of Allen?

Construction hours are 7 a.m. - 8 p.m., 7 days a week.

4. Which construction codes does the City of Allen follow?

The City of Allen is currently under the 2009 International Building Code, 2009 International Residential Code, 2009 International Fire Code, 2009 Fuel Gas Code, 2009 International Plumbing Code, 2009 International Mechanical Code, 2009 International Energy Conservation Code and the 2011 National Electrical Code. All submittals must reflect the current code additions. Ordinance No. 3013-5-11

5. Is a permit required to build a fence?

Yes. Permits are required to build brand new fences as well as additions. Fence Application

6. When does my City of Allen contractor registration expire?

All contractor registrations with the City of Allen Building Services Division expire a year from the day you register/renew. This change went into effect on December 1, 2012.

7. What methods of payment do you accept?

We accept cash, check, money order and credit cards. For credit cards, we only accept MasterCard or Visa.

8. When are re-inspection ("red tag") fees due?

Re-inspection fees are due before the final inspection can be completed. To request the balance of fees owed, please contact our Permit Staff. Email Now

9. Do you require permits for garage sales?

No. A permit is not required for a garage sale. We do have regulations regarding the signs and time allowed for the sales. For more information, call 214.509.4160 Garage Sale Regulations

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Community Development - Development Process

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1. Can the site plan run concurrent with the platting process

Yes. If the correct zoning is in place, the site plan review and platting review can run concurrent. They will however require seperate review.

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Community Development - Environmental Health

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1. Does the City of Allen Environmental Health Division administer shots or low cost medical services to Allen Residents?

No. All shot and medical services are provided by county health departments. Collin County Health Department

2. Are you able to assist when restaurant customers are dissatisfied with their service?

No. Service related concerns are a civil matter that must be dealt directly with the restaurant or their corporate personnel. However, all complaints regarding sanitary issues should be forwarded to our division for investigation.

3. Can a resident prepare and resell potentially dangerous food out of their residential home?

No. All potentially dangerous food that is for resale must be purchased or prepared in a City of Allen approved, commercial facility. City of Allen Zoning Ordinances also prohibit using residential homes for food production businesses except for Cottage Industry businesses.

4. Can I make baked goods in my home kitchen for charity bake sales?

Yes. As long as the baked products do not need to be refrigerated or kept warm to retard bacterial growth.

5. Do you inspect public and semi-public swimming pools?

Yes. All public and semi-public swimming pools, such as HOA pools and pools at local workout facilities, require a health permit and are routinely inspected by the City of Allen Environmental Health Specialists.

6. Do private swimming pools require health permits and annual inspections?

No. Although all private swimming pools are required to be maintained in a sanitary manner, they do not require a health permit or annual inspection by the City of Allen Environmental Health Division.

7. Do you inspect private houses for black mold, rodents or insects?

No. Since houses are private residences, homeowners must contact pest control professionals or HVAC companies that specialize in mold detection to determine if a problem exists.

8. If I see roaches or rodents in a restaurant, child-care center or school, can I contact you?

Yes. We will immediately investigate all complaints regarding insect and rodent infestations in all public food facilities.

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Community Development - West Nile Virus

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1. What is West Nile Virus?

West Nile Virus is a virus commonly found in Africa, West Asia and the Middle East. The Centers for Disease Control and Prevention (CDC) believe the virus probably has been in the eastern United States since early summer 1999. The virus can infect humans, birds, mosquitoes, horses and other animals.

2. What are the symptoms?

Most people infected with the West Nile Virus will not have any signs of illness. Some people who become infected will have mild symptoms such as fever, headache, body aches and occasionally a skin rash on the trunk of the body and swollen lymph glands. The symptoms of severe infection (West Nile encephalitis or meningitis) include headache, high fever, neck stiffness, stupor, disorientation, coma, tremors, convulsions, muscle weakness and paralysis. Only about one out of 150 people infected with West Nile Virus will develop this more severe form of disease.

3. How is it spread?

West Nile Virus is spread by the bite of an infected mosquito and can infect people, horses, many types of birds and other animals. There is no evidence that West Nile Virus can be spread from person to person or from animal to person, except by mosquito bite. Less than one percent of those bitten by infected mosquitoes become severely ill. If you have any of the symptoms, contact your doctor immediately.

4. Can dogs, cats and other pets get the West Nile Virus?

Yes. But they rarely, if ever, get sick. No cases of West Nile disease have been confirmed in dogs and cats. The virus can infect many species of animals, but few actually get the disease. Most infections have been identified in birds, but West Nile Virus has been shown to infect dogs, cats, horses and domestic rabbits, as well as bats, chipmunks, skunks and squirrels.

5. How can I get more information about human cases?

For the latest up-to-date information on human cases in the US go to the Center for Disease Control website. For the latest up-to-date information on human cases in Texas, go to the Texas Department of State Health Services Web site

6. What is the City doing about West Nile Virus?

The City of Allen Environmental Health Division continues to implement ongoing mosquito control activities in order to reduce the risks associated with the West Nile Virus. These efforts include larvicide treatment of stagnant swimming pools and selected natural areas including creeks and detention ponds.

7. How can I report stagnant or standing water?

To report areas of stagnant water, or for additional inquiries, please email Environmetal Services or call 214.509.4160.

8. What ways can I do to reduce my chances of contracting West Nile Virus?

The most effective way to avoid any mosquito-borne illness is to take the following simple precautions around the home. Drain standing water, minimize activities during dusk and dawn hours, apply insect repellent that contains DEET, dress in long sleeve light colored clothing, and keep doors and windows closed. For more information about reducing your risk, visit the Collin County web site.

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Community Services - Water Conservation Stage 2

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1. What days may I use my sprinkler or irrigation system?

It is designated by neighborhood on the watering schedule map available on the City's website, at the Allen Public Library, and at Allen City Hall. Stage 2 Watering Schedule Map

2. Can I water during the daytime?

No outdoor watering with sprinklers is permitted between the hours of 10am and 6pm on any day April 1 - October 31 each year. However, you may water with a hand-held hose, soaker hose, or permanently installed drip irrigation system during these daytime hours, provided no runoff is occurring.

3. I’m planning on putting new landscape in and my landscaper says I need to water every day twice a day. How often should I water?

You may run your sprinklers twice per week, but you may hand water up to two hours any day-so you would only be able to hand water, use soaker hoses, or use permanently installed drip irrigation systems if it was needed to establish new plants or sod. It is recommended to postpone new landscaping until all drought stages are over, but it is not prohibited.

4. My neighbor is running their sprinkler systems with broken heads and geysers of water occur, or they are watering during rain events, or water is running down the street, what do I do?

Call 214-509-4160, Code Compliance, to report watering violations.

5. I need to drain and refill my swimming pool; is this allowed?

We recommend that this not be done unless it is absolutely necessary. Stage two does not prohibit this, but remember, the pool must be drained into the sanitary sewer system (not in a street or alley), and the water rates are in a tiered rate which may result in a higher water bill in refilling the pool.

6. Can I hand water my landscape on other days besides my watering days?

If you are holding the hose and not allowing water to run into sidewalks and streets, or if you are using a soaker hose or permanently installed drip systems (with no leaks), they may be used for up to two hours any day as long as no runoff is occurring.

7. Can I water my foundation on other days besides my watering days?

The use of hand held hose, permanently installed drip system, or soaker hoses (with no leaks) may be used for up to two hours any day as long as no runoff is occurring.

8. Am I allowed to wash my car?

You may wash your car with at home with a hose that is using a shut off nozzle. (Don’t let water continuously run from hose.)

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Engineering - Main Street Reconstruction

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1. What properties will be affected?

Construction will occur along Main Street from US 75 to Allen Drive. There will also be construction on Bonham from Main Street to McDermott.

2. Where do I go if I have an issue that needs resolving?

The City of Allen will have a construction inspector available throughout the project. Residents are encouraged to call the inspector or the City of Allen project manager with concerns. Please do not speak with the contractor or workers directly. City of Allen staff contact information:

• Chuck Davis - Ph: 214.455.8552


• Tim Porter - Ph: 214.509.4581

3. Will I ever be denied access to my home?

The City of Allen has instructed the contractor to maintain driveway or sidewalk access to all homes at all times throughout construction. Street or alley closures may be necessary for short periods of time to facilitate construction. In neither case will both the street and alley serving a residence be closed at the same time. Residents will be given 48-hour notice of any anticipated closings.

4. Who is the contractor and how were they selected?

The contractor for this project is Jim Bowman Construction. The City of Allen selects a contractor by not only cost, but also based on the ability to perform the work, reputation and their previous work experience.

5. Will the construction cause damage to my property or cost me anything?

Grass will be replaced with a like kind that is as good or better than what currently exists. The contractor is required to fix or replace anything disturbed on a residence’s property.

6. Will US Mail service or school bus service be affected?

The City of Allen is in close contact with both the Post Office and Allen ISD to make sure that these services are affected as little as possible. In some instances, temporary mailboxes may be used, but USPS service will not be disrupted.

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Engineering - Storm Water Management

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1. What is the Texas Pollution Discharge Elimination System?

In 1987, Congress amended the Clean Water Act to require a comprehensive nationwide program for addressing polluted stormwater. The National Pollutant Discharge Elimination System (NPDES) is the resulting program. The state assumed the authority to administer the NPDES program in Texas and the Texas Pollution Discharge Elimination System (TPDES) is the resulting program.

2. What does the TPDES permit require of the City of Allen?

The City of Allen filed a Notice of Intent (NOI) with the Texas Commission on Environmental Quality (TCEQ) in January 2008. The program is currently under review by the state.

The City of Allen will develop, implement and enforce a storm water management program (SWMP) to reduce the discharge of pollutants to the maximum extent possible, protect water quality and satisfy the appropriate water quality requirements of the Clean Water Act.

3. What minimum control measures (MCMs) will the City of Allen's program include?

Per the TCEQ TPDES General Permit Number TXR040000, the Storm Water Management Program (SWMP) must provide a listing and description of best management practices (BMPs) developed to prevent storm water pollution to the maximum extent practicable. BMPs are required to be developed to satisfy six storm water quality minimum control measures:

1. Public Education and Outreach on Storm Water Impacts


2. Public Involvement / Participation


3. Illicit Discharge Detection and Elimination


4. Construction of Site Storm Water Runoff Control


5. Post-Construction Storm Water Management in New Development and Redevelopment


6. Pollution Prevention / Good Housekeeping for Municipal Operators

4. How will all of this be Financed?

This will be financed through the Drainage Utility Fund and builders and developers who will pay an intangible cost for increased BMP related to construction. The costs will become more clear and precise based on the final requirements by TCEQ.

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Engineering - Traffic Management

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1. Where do I report a street light that is out or malfunctioning?

You can contact the service provider for your neighborhood to report an outage:

CoServ: 1-800-274-4014

Oncor: 1-888-313-4747

Or you may contact the City of Allen Engineering Department by phone 214.509.4576, e-mail dmorrison@cityofallen.org or use the convenient online form. The City of Allen owns the street lights in the area provided by GCEC. Report a Street Light Problem Form

2. What is the speed limit when there are no speed limit signs?

Motorists within the City of Allen should assume the speed limit on any street is 30 MPH and on any alley 10 MPH. If the traffic warrants a speed other than 30 MPH, a speed limit sign will be posted.

Regardless of the speed limit, motorists should proceed in a reasonable and prudent manner.

3. Is it possible to change the speed limit on a particular street?

In the City of Allen, the City Council sets all speed limits and school zones based on a recommendation from city staff. The traffic engineer is responsible for conducting speed studies and traffic surveys to determine the reasonable and safe maximum speed recommendation. Requests to change the speed limit should be directed to the traffic engineer.

4. Does the City install Speed Bumps (Road Humps) to control speeding problems on residential streets?

The City of Allen does not install speed humps as a speed control measure. Speed humps have been shown in very specific applications to be a way to deter motorists from using "short cut" routes in lieu of the appropriate roadways; however, they do not effectively reduce speed. Other neighboring cities have tried using humps for speed control, but they removed them due to ineffectiveness. Another consideration is the impact on fire-rescue vehicles and increase in response time because their design and size limit the ability to negotiate such obstacles. Better street design and planning will always be a more appropriate deterrent. If you believe there is a speeding problem in any area, please contact the Allen Police Department (214.509.4200) for assistance. The Police Department can place a temporary Radar Trailer (a device to remind motorist of the appropriate speed) on streets.

5. Can I ask for a speed limit sign to be installed in alleys?

Yes, the City will install an "ALLEY SPEED LIMIT 10" limit sign at the neighborhood entrance(s) inside the City. If you do not see an "ALLEY SPEED LIMIT 10" sign at the entrance, one may be requested from the Traffic Engineer.

6. How would I make a request to have a traffic signal or stop sign installed?

The State Law, Texas Manual on Uniform Traffic Control Devices (MUTDC), states that a traffic signal or multi-way stop sign can be installed only if the intersection is warranted by an engineering study. There are particular guidelines in MUTCD specifying the warrants, such as traffic volume, nearby schools, accident experience, etc. If you feel that a traffic signal or multi-way stop sign is necessary, make a request by calling the City's Engineering Department at 214.509.4576 for a study at the location. Typically, the average cost of a signalized intersection is approximately $150,000.

7. How does a signal operate? Is a specific signal operating correctly?

Most signals in the City of Allen are controlled by traffic-detection cameras. Fog may affect the traffic detection, but the signal will correct itself as the fog lifts. The proper operation of signals can be checked remotely by computer, or in the field by traffic signal personnel. For specific questions about signal operations please contact the City's Engineering Department at 214.509.4576.

8. How are signals synchronized?

Factors to consider when synchronizing signals are the spacing between signals, the volume and speed of traffic and the cycle length. Signals along main arterials are generally synchronized during heavy traffic times. It is not always possible to synchronize cross traffic. When two-way progression is not possible, the City often uses computerized traffic modeling to find coordinated timing plans that maximize traffic flow. Specific questions about signal progression should be referred to the City's Engineering Department at 214.509.4576.

9. Why do I have to wait so long after I stop at a specific signal?

At most traffic signals, different timing plans are used throughout the day for varying levels of traffic demand. Cycle lengths must be longer at larger intersections to accommodate higher volumes of traffic, increased directions of traffic and much longer pedestrian crossing times. Cycle lengths range from 60 seconds to 160 seconds in the City. As areas develop and traffic increases, some adjustments may need to be made to maximize the efficiency of the signal. Requests for timing changes should be referred to the City's Engineering Department at 214.509.4576. Please provide signal location, direction of traffic and day and time a problem occurs.

10. How do I find how much traffic flow is at a specific location?

The City's Engineering Department counts traffic at all major intersections in the City once a year. Traffic at smaller intersections will be counted as needed, due to special projects or investigations. These counts are stored in a database that is maintained by the City's Engineering Department. Request for traffic volume should be submitted to the City's Engineering Department at 214.509.4576. Traffic Volume Map

11. How does a pedestrian signal work?

Where possible, pedestrian signals are programmed to automatically be served each signal cycle, so that pedestrians do not have to push the pedestrian button. This is often not possible due to site-specific constraints, and it is a good idea to push the button if there is one available.

Once a pedestrian indication starts, there can be some confusion as to the meaning of the signal indications. The first indication is a white walking man. The symbol means the pedestrian can start walking in the direction of the signal. This is followed by a flashing orange hand symbol. The flashing hand does not mean that the pedestrian should stop crossing the street. When this symbol is shown, any pedestrians who have started to cross the street should continue crossing, but pedestrians that have not yet started to cross should not begin crossing. The length of the flashing indication is calculated based on the length of the crosswalk and the nationally recognized average walking speed of pedestrians. A flashing hand terminates with a solid orange hand symbol. Pedestrians should not be in the crosswalk when this symbol is being shown.

Questions about pedestrian signals should be referred to the City's Engineering Department at 214.509.4576.

12. Are Stop signs effective as a tool for speed control?

No. Stop signs can have the opposite effect on speeds. We found speeds tend to increase within as little as 150 to 300 feet from the stop sign. Drivers try to make up for what they consider lost time.

13. Is the City of Allen working on getting DART rail service?

The City of Allen is extremely interested in moving rail transit further north in the US 75 corridor. In 2005 the North Central Council of Governments studied the regional rail issue in the Dallas-Fort Worth metroplex and the northern extension of DART in the US 75 corridor is the one with the largest ridership potential.

At this time we need to resolve three core issues to address the implementation of a regional rail plan for the Cities not within in the DART or Fort Worth T transit service areas. The core issues include:

Funding - DART requires the dedication of 1 cent of the sales tax dollars generated in the service area for local funding

Governance – Determination of how the regional system will be integrated into existing systems

Technical – Determination of the best mode of transportation through DART (light rail, commuter rail, or new technology)

The first step in resolving these issues is to work through the legislative process to provide for the creation of a regional system and to provide a funding mechanism. For funding, a menu of additional local option taxes are proposed on a County wide basis since many of the non DART cities (Allen included) are unable to allocate additional sales tax to be dedicated to transit.

The past legislative sessions have not provided a funding mechanism or governance mechanism to resolve the regional rail issues. Consequently, there is no short term out look for the light rail system to be extended to Allen.

Please contact our Engineering Department if you need additional information at 214.509.4576. DART Rail Service

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Engineering - Walden Park Estates Utility Rehabilitation

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1. What properties will be affected?

Residents living on the following streets will be affected by these construction activities: Roaring Springs (Thoreau Lane to High Meadow Drive), Thoreau Lane (Roaring Springs to Sandy Creek Drive), New Bedford Lane, Emerson Drive, New England Court and Sandy Trail Drive (Thoreau Lane to High Meadow Drive). In addition, many corresponding alleys associated with those streets will be impacted.

2. Where do I go if I have an issue that needs resolving?

The City of Allen will have a construction inspector available throughout the project. Residents are encouraged to call the inspector or the City of Allen project manager with concerns. Please do not speak with the contractor or workers directly. City of Allen staff contact information:

• Rodney Wolfe - Ph: 214.455.8528


• Tim Porter - Ph: 214.509.4581

3. Will I ever be denied access to my home?

The City of Allen has instructed the contractor to maintain driveway or sidewalk access to all homes at all times throughout construction. Street or alley closures may be necessary for short periods of time to facilitate construction. In neither case will both the street and alley serving a residence be closed at the same time. Residents will be given 48-hour notice of any anticipated closings.

4. Who is the contractor and does he / she do good work?

The contractor for this project is RKM Utility Services, Inc. The City of Allen selects a contractor by not only cost, but also based on the ability to perform the work, reputation and their previous work experience.

5. Will the construction cause damage to my property or cost me anything?

The construction of this project will involve replacement of some grass in each front yard as well as the placement of cleanout stacks at or near the property line. Grass will be replaced with a like kind that is as good or better than what currently exists. The contractor is required to fix or replace anything disturbed on a residence’s property.

6. Will US Mail service or school bus service be affected?

The City of Allen is in close contact with both the Post Office and Allen ISD to make sure that these services are affected as little as possible. In some instances, temporary mailboxes may be used, but USPS service will not be disrupted.

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Fire - Fire Explorer Program

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1. What functions do explorers perform?

Explorers assist firefighters with support operations while riding on fire apparatus during scheduled times. They may assist in deploying hose lines, changing SCBA, assisting in salvage and overhaul and retrieving equipment on medical emergency calls. These are a few of the skills explorers are taught and perform.

2. Do explorers need any experience to join?

Explorers must complete a six-month training program that teaches explorers basic skills to serve as members of the firefighting team. Certified instructors provide the training during weekly meetings at various fire stations in Allen.

3. Does joining the explorers certify me as a firefighter?

It is not the intent of the Allen Fire-Rescue to certify explorers as firefighters. The Explorer Program helps serve as an educational tool that will benefit explorers planning to become firefighters.

4. What must I do to join the Explorer Program?

First, Explorer Program candidates must complete an application. Upon the post receiving the application, an interview and background check are scheduled. Once this process is completed the candidate is notified that he/she is accepted or denied to the post based on the information received from the background check and interview. Applications are available at Central Fire Station, located at:
310 Century Pkwy.
Allen, Texas 75013 Explorer application

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Library - OverDrive

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1. What is OverDrive?

OverDrive is a collection of ebooks, the majority of which are current popular fiction and nonfiction. OverDrive titles can be downloaded to or transferred to portable devices. There are no overdue fees, since ebooks are automatically returned on their due date!

2. What is an ebook?

An ebook is a digital version of a paper book that can be downloaded and read on a computer or portable device. The library acquires licenses to the digital content of each ebook. Most titles can only be checked out by one person at a time, just like the library’s print items.

There are several different types of ebook file types. Most OverDrive ebooks are available in EPUB, PDF or Kindle formats.

3. What are the differences between the ebook formats?

EPUB is the most common file type, and can be used on a variety of devices, including the Nook, smartphones and tablet devices through the OverDrive Media Console. The font type and size can be adjusted in an EPUB file to allow for comfortable reading.

A PDF does not have adjustable font size or type. PDFs are not compatible with the OverDrive Media Console, so Adobe Digital Editions is used to manage these files. They are typically not compatible with most smartphones and tablet devices.

Kindle books can only be used with Kindle devices or devices that have a Kindle app.

4. What do I need to get started using OverDrive ebooks?

1. An Allen Public Library card (Have the card, but can't remember your password? Have it sent to you via email.

2. Computer or portable device with Internet access.

Check out the Quickstart Guide for more detailed instructions, as instructions will vary by computer / device. OverDrive Quickstart Guide

5. What devices can be used?

The Nook, the Kindle, the iPad, many smartphones and more devices can be used. A complete list of compatible devices can be found here: http://overdrive.com/resources/drc.

You can also enjoy ebooks using your Windows PC or Mac computer or laptop with Adobe Digital Editions installed. Adobe Digital Editions

6. How long can I have OverDrive items checked out?

You have the option to check out books for 7 days or 14 days.

7. How many titles can I check out at one time?

You can have up to four books checked out at one time. “Always Available” books, a selection of public domain books, do not count against this limit.

8. Can I place a hold on an item that is currently checked out?

Yes, you can place holds on materials and will be notified by email when the hold is available. You have two days to log into your account and check out the item. The loan period begins upon checkout.

9. Can I renew OverDrive titles?

No, but if an item is not currently on hold for another library user, you can check it out again.

10. Can I return ebooks early?

Yes! Kindle books are returned at Amazon.com by "Managing Your Kindle." EPUB books can be returned via the OverDrive Media Console and Adobe Digital Editions Since PDFs can only be viewed using Adobe Digital Editions, they must be returned through Adobe Digital Editions.

11. Can I check out both the Kindle copy and the non-Kindle copy (EPUB or PDF) of a book?

No. You can only check out one or the other.

12. I received a "Sign-in Error" that says, "We're sorry, but the specified library patron account information is not valid. Patrons has too many items overdue."

It means that you have one or more items that are overdue. You cannot check out OverDrive ebooks if you have any overdue items.

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Parks & Recreation - Market Street Allen USA

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1. Can I bring lawn chairs and a cooler with food and drinks?

Lawn chairs and coolers are permitted however, NO alcohol will be allowed onsite.

2. Can I bring a shade structure?

Shade structures are permitted however; please note that all shade structures must come down at 7:00 p.m. to ensure adequate visibility for everyone in attendance.

3. Can I bring my dog?

Due to expected high temperatures, crowds and noise of the fireworks, we encourage pet owners to leave their furry friends at home.

4. What happens if it rains?

Market Street Allen USA Celebration is a "rain or shine" event but if inclement weather necessitates, all band performances will be moved indoors to Allen Event Center. Check local weather forecasts before heading to the event. In case of inclement weather, please check allenusa.org or cityofallen.org for any updates to scheduled activities. Allen USA

5. How much is admission?

Admission is FREE!

6. Will tickets be required this year?

Tickets will NOT be required for food or beverage purchases. However, inflatables, crafts, climbing wall, face painting and train rides will require the purchase of tickets or an all-inclusive wrist band.

7. How much are tickets and wristbands?

Tickets are 2 for $1.00 and can only be purchased on the day of the event. Wristbands are $25 the day of the event, but can be purchased for $20 in advance at the Joe Farmer Recreation Center and the Don Rodenbaugh Natatorium. Pre-sale of 2012 Market Street Allen USA Celebration wristbands will begin on Monday, June 4 and run through the day of the event at noon.

8. How much do inflatables and crafts cost?

Costs will vary from $2-3.

9. How much are food and drinks?

Food prices will vary from concessionaire to concessionaire. Drinks cost between $2-3

10. How much are glow products and when will they be available for purchase?

Glow products are $3 and they will be available for purchase beginning at approximately 7:00 p.m. until the end of the event. They'll be sold all over the site, but mainly on the great lawn where everyone will be seated for the concert and fireworks. Proceeds will benefit Boy Scout Group 306.

11. What time will the ticket booths close?

Ticket booths will close promptly at 8:30 p.m. Please note there are NO REFUNDS on ticket or wristband purchases.

12. What time will the Kid Zone shut down?

Lines to the inflatables will close at 9:00 p.m. Everyone in line at that time will get to finish their turn.

13. What time will the concessionaires close?

Concessions will be available until 10:30 p.m. shortly after the fireworks show has concluded.

14. What time are the fireworks?

They will begin at 10 p.m. The show will be about 25 minutes in length.

15. Will the shuttle bus from Allen High School be running back and forth all day long?

Yes, shuttle buses from Allen High School to Celebration Park will run from 3:30 to 9:30 p.m. Beginning immediately after the firework show (approx. 10:30 p.m.) buses will shuttle passengers back to Allen High School. The last bus will leave Celebration Park at 11 p.m. Buses will not run between 9:30 p.m. and the end of the fireworks show.

16. Where do volunteers park?

Volunteers will park at Allen High School and be shuttled by bus to the site beginning at 3:30 p.m. Shuttles will also transport volunteers back to the high school from 3-9:30 p.m., if necessary, and then immediately after the fireworks until 11:30 p.m. Buses will not run between 9:30 p.m. and the end of the fireworks show.

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Police - Criminal Investigations

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1. How do I check on a case handled by an investigator?

To check on your case or talk to the assigned investigator, call 214.509.4239. If this is an emergency please call 9-1-1.

2. How can I obtain a restraining order?

If this is an emergency, please call 9-1-1. Otherwise, if you need a criminal protective order, a civil restraining order or a TMP EX PARTE order, please call 214.509.4254.

3. Are there any resources to assist me with my case if I've been a victim of a crime?

Yes. Please call our Crime Advocate at 214.509.4254 and they will assist you. If this is an emergency, please call 9-1-1.

4. Where can I obtain information on Domestic Violence?

If this is an emergency call 9-1-1. you can call Hope's Door at 972.422.2911 for information on Domestic Violence.

5. Who is required to register as a sex offender in Allen Texas?

Any person with a "reportable conviction or adjudication" who resides, works or attends school in Allen must register as a sex offender with the APD. Call 214.509.4239 to get information regarding registration.

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Police - For the Community

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1. Where is the Allen Police Department Headquarters?

The Allen Police Department is located at 205 W McDermott in Allen, TX.

2. Do I need to register my home alarm?

Yes. You may appear in person at the police department or print and complete the online alarm registration form (.pdf) and mail it in with the registration fee. There is a $50 annual fee for alarm registration. Payment can be made with a check or money order only. For additional information please contact 972-831-7495.

Allen Police Department
Alarm Registration
205 W. McDermott Dr
Allen, Texas 75013

3. Is there a fee for false alarms in Allen?

There is a $50.00 annual alarm permit fee, you are allowed three (3) free false burglar alarms in a 12 (twelve) month period. The fee for false burglar alarms in excess of three (3) is as follows:

a. charge for each false alarm over three (3) but no more than five (5) other false alarms during the preceding 12-month period: $50.00

b. charge for each false alarm over five (5) but not more than eight (8) other false alarms during the preceding 12-month period: $75.00

c. charge for each false alarm if the location has had eight (8) or more false alarms in the preceding 12-month period: $100.00

The fee schedule for False Emergency Assistance/Personal Distress/Panic Alarms is the same as above, a through c.

False robbery alarms are $100.00

4. Is there a curfew in Allen?

Yes. Persons age sixteen (16) and younger are prohibited from public places without adult supervision between the hours of 11:00 P.M. and 6:00 A.M. on Sunday through Thursday and between the hours of 12:01A.M and 6:00 A.M. on Friday and Saturday. Certain exceptions may apply.

5. What are the restrictions on scooters?

The ordinance prohibits the use of motor assisted electric or gas scooters on any highway, street, alley, path, or trail within the city limits except on paths or trails set aside for the exclusive operation of bicycles.

A person may not operate a motor assisted scooter on any path or trail within a city park except on paths and trails set aside for the exclusive operation of bicycles. (You can ride on a sidewalk.)

6. How do I register my pet?

Contact the Animal Control Unit at 214-509-4378 or review the Animal Control webpage.

7. Does the Allen Police Department have a "Ride-Along" program?

Yes. Persons from the media, citizens, off-duty officers, police chaplains, Citizens on Patrol, Volunteers in Policing, Police Explorers, and others may participate in the Ride-Along program. Contact our Community Relations Deparment at 214-509-4359 for more information.

8. Can I be a volunteer at the Police Department?

Yes. You must attend our Citizen's Police Academy to be a volunteer at the APD. For more information, call the Community Relations Unit at 972.678.2500.

9. What is the phone number for non-emergency calls?

Call 214.509.4321 if you need assistance with a non-emergency.

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Police - Jail / Custody

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1. Does the Police Department have a jail?

The City of Allen is one of only three cities in Collin County to have its own functional jail. Persons wishing to visit a prisoner or to pay a prisoner’s fine or bond must inquire at the front desk at the Allen Police Station Headquarters. Visitation hours are from 9 to 11 a.m. and 6 to 8 p.m. daily.

2. How do I find out if someone is in the Allen City Jail?

You may call 214.509.4200 to find out if someone is in the Allen Police Department Jail.

3. Where is the jail located?

The City of Allen jail is located at Allen Police Headquarters, 205 W. McDermott, Allen, TX 75013. You must enter the building through the front lobby. Look for and follow the signs that say "Public Entrance".

For inquiries call 214.509.4200.

4. Where is the County Jail located?

The Collin County Detention Facility is located at 4300 Community Ave, McKinney TX 75071. the phone number is 972.424.1433.

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Police - Records/Permits

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1. How do I get a copy of my accident report?

A request can be made in person (M-F 8-5) by visiting the Allen Police Department Headquarters building. There is a $6.00 fee (cash, check or money order only) required for each accident report. Cash payment must be in exact change. A written request can be made by mailing a request, fee and self addressed stamped envelope to:

Allen Police Department
Records Unit
205 W. McDermott Dr
Allen, Texas 75013

No fax or phone requests will be taken. We do not take credit cards. For additional information please call the records unit at 214-509-4350 or 214-509-4349.

2. How do I get a copy of an offense report?

A written open records request must be made to the Allen Police Department. There is no fee charged for the first ten (10) pages of an offense reports [$.10 per page after ten (10)]. Please call the records unit at 214-509-4350 or 214-509-4349 for detailed information on requesting a copy of an offense report.

3. Do I need to register my home alarm?

Yes. You may appear in person at the police department or print and complete the online alarm registration form (.pdf) and mail it in with the registration fee. There is a $50 annual fee for alarm registration. Payment can be made with cash, check or money order only. Cash payment must be in exact change. For additional information please contact 972-831-7495.

4. How do I register for a Solicitor Permit?

For a Solicitor Permit, call 214.509.4349.

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Police - Reporting a Crime

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1. When should I call 9-1-1?

When there is an emergency, lives are in danger, serious injury, serious medical condition, crime in progress, or any other situation needing immediate attention call 9-1-1 immediately. When in doubt call 214.509.4321 and they will assist you.

2. I need help from the Police. Should I call 9-1-1 or the Police Department Headquarters?

If you have a Police Emergency dial 9-1-1 immediately. If you have a noise complaint, suspect drug activity, or other non-emergency situations call 214.509.4321.

3. What should you do if you see a crime occurring?

Call 9-1-1 immediately.
Your safety is of the utmost importance so please do not step in and get involved in a crime that is occurring. To be helpful, be observant and make mental notes.
- Are there any weapons involved?
- What is the address?
- Any physical characteristics such as height, weight, race, beard, or scars?
- Any clothing description?
- How many people involved?
- Are the persons involved on foot or in a vehicle?

4. What number do I call to make a non-emergency report?

Non-emergency reports can be made by calling 214-509-4321.

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Police - Traffic / Vehicle / Warrant

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1. Where do I inquire about a traffic citation?

Call the Municipal Court at 214.509.4380.

2. Where do I pay my ticket or a citation?

Individuals receiving citations must respond to the Allen Municipal Court within 20 working days from the issuing date of the violation. Please allow three business days for the court to receive a case. Appearance is by counsel, mail or by the person to whom the citation was issued. A 24-hour drop box is located in front of the City Hall building in the median where the flag poles are located. The drop box has court payments written on the outside of it.

For further information call 214.509.4380.

3. I lost my traffic citation. What can I do?

Call the City of Allen Municipal Court at 214.509.4380.

4. How can I contest a traffic citation?

Individuals receiving citations must respond to the City of Allen Municipal Court within 20 working days from the issuing date of the violation. Please allow three business days for the court to receive a case. Appearance is by counsel, mail or by the person to whom the citation was issued. A 24-hour drop box is located in front of the City Hall building in the median where the flag poles are located. The drop box has court payments written on the outside of it.

Call 214.509.4380 for questions regarding your citation.

5. Who do I call to find out where my car was impounded?

Call 214.509.4321 to inquire about impounded cars.

6. I think I have a warrant for my arrest. How do I find out?

Call the City of Allen Municipal Court at 214.509.4380.

7. How do I clear a warrant?

Call the City of Allen Municipal Court at 214.509.4380.