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Residential Solid Waste Collection
The City of Allen provides trash and recycling services through contract with Community Waste Disposal, Inc., (CWD). Allen residents are required to use City-provided trash and recycling services, which are initiated by signing up for water service with the City of Allen.
Setting up Trash/Recycling Service
If your new home does not have a trash or recycling poly cart, they can be ordered through the Utility Billing Division at the same time you establish water and sewer services by contacting the City of Allen Utility Billing Division at 214.509.4560.
- Your trash and recycling carts will be delivered in 10 business days.
- Trash and recycling poly carts stay with a home when and if a resident moves to a new address. Residents who remove poly carts when they move will be billed the replacement value of these items, which is $71.52 per cart.
- Clearly label your carts with your address. It will help identify your cart, should it go missing. Carts are the property of Community Waste Disposal. There is a charge for replacements.
To order additional trash or recycling poly carts contact CWD directly at 972-392-9300 Option 2. The charge for an additional trash cart is $8.85 and $2.08 for an additional recycling cart. These will appear on your City of Allen monthly utility bill.
Collection Day
- Each single family household is provided with a 95 gallon cart for trash and a 95 gallon cart for recyclables.
- Trash pick up is once per week.
- Recyclables are collected every-other-week.
- Find your designated trash and recycling collection day - MAP & 2009 RECYCLE SCHEDULE
Service Guidelines
- Place poly cart(s) curbside by 7 a.m. on your designated collection day. Trash will be collected by 7 p.m.
- Poly carts must be two feet from the curb and any obstacle such as a parked vehicle, gas or electric meters, fences, cable boxes and other poly carts.
- The front of the cart should face the street with the cart’s handle facing the residence.
- All trash must fit inside the poly cart with the lid completely closed. Any trash left beside the poly cart will not be collected.
- Trash must be bagged to prevent loose items from spilling.
- An overloaded cart will result in non-collection
Television Disposal & Recycling Options
After the switch from analog to digital television technology, many people are purchasing new televisions rather than using digital converters. The question of disposal of the old television is a dilemma - to recycle or not to recycle? Due to the cost associated with recycling televisions, the City of Allen has opted to allow residents to choose whether to recycle or landfill their televisions.
RECYCLE option: There are many recycling options available in the DFW area. Most of these incur a cost. Local television recyclers can be found with a simple web search using a phrase such as 'television recycling in DFW area.' In the Allen area, one television recycler of which the City is aware is the local Best Buy. Please contact Best Buy, located in the Village at Allen on Stacy Road, for more information. TCEQ offers more information on recycling televisions.
LANDFILL option 1: Allen residents may choose to have the television collected during the once monthly residential bulky item collection. These collected items will be landfilled. Please call CWD at 972.392.9300 Option 2 to schedule a television (bulky) collection.
LANDFILL option 2: A second landfill option is a do-it-yourself disposal at the Custer Road Transfer Station, 9901 Custer Road. This location is 1.8 miles north of W. McDermott on Custer. The Transfer Station is open Monday - Saturday from 8 am - 4:30 pm. Residents must take a current Allen water utility bill and driver's license (addresses must match) to drop off televisions at no charge.
Missed Collection
- Missed trash / recycling and bulk item collection should be reported to CWD.
- To speak to a customer service representative, call CWD directly at 972-392-9300 Option 2 during normal business hours.
- If you have more trash than the service the City offers, you can either deliver your trash to the Custer Road Transfer Station or contact CWD directly to arrange for a special collection, which incurs a charge.
Holiday Schedule
Regular service is suspended on each listed holiday. Service resumes the day after the holiday, resulting in each route being serviced a day later than normal, ending with Friday's route being picked up on Saturday.
Billing Information
All residential trash and recycling services are provided by Community Waste Disposal (CWD) and are billed through the City of Allen utility bill. Your service is activated through the utility billing division when you establish your water service. Allen residents are required to use City-provided trash and recycling services.
Refer to the Utility Billing section of the web-site for more detailed information on billing information.
Damaged Polycarts
Community Waste Disposal is unable to service severely damaged polycarts. For free replacement of a trash or recycling polycart, please call Community Waste Disposal (CWD), at 972.392.9300 Option 2.
Alternative Disposal Options for Residential Trash
The City of Allen offers “do it yourself” trash disposal for Allen residents to dump two loads per month of residential trash and debris at the Custer Road Transfer Station, which is operated by the North Texas Municipal Water District (NTMWD).
Custer Road Transfer Station
9901 Custer Road (southwest corner of Ridgeview and Custer Rd.)
972.727.6341
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Hours of Operation
Monday - Saturday, 8 am-4:30 pm
Closed Sundays and major holidays
Service Guidelines
- Two visits per month for trash disposal, and two visits for yard trimmings disposal, allowed for each household.
- ID required: Current City of Allen utility bill and Texas driver's license; addresses must match.
- All loads must be secured according to State law.
- Loads must arrive in a passenger vehicle or pick-up truck. Trailers of any size are also acceptable, as long as they are towed behind a passenger vehicle or pick-up truck. Flat-bed rental trucks are acceptable (see below).
- Stake bed trucks and box trucks are not acceptable.
- This facility and disposal privilege is not intended for what would amount to commercial or business use by Allen residents.
- This service is not intended to provide a method for residents to dispose of large volumes of wastes generated by home improvement or replacement projects. It is not for contractors to dispose of residents’ home improvement waste.
Acceptable Residential Items
| Waste | Recycling |
|---|---|
| Wastes generated within the residential property that are up to 6 feet for any given dimension. Examples of acceptable waste include: | The following materials may be dropped-off by residents to be recycled: |
| Food waste | *Appliances (see changes below): air conditioners with Freon, refrigerators with Freon, water heaters, washing machines, and dryers. (Freon will be removed at Parkway Transfer Station.) |
| Packaging material | Used oil (maximum of 5 gallons per visit) |
| Furniture | Used oil filters |
| Tile | Whole passenger vehicle tires (maximum of 4 per visit) |
| Rolled rugs and carpet or carpet pads | Cardboard |
| Stained/painted wood or fence panels | Brush, bagged leaves, grass clippings |
| Grills (no propane tanks) | Untreated/unpainted wood or fence panels less than 8 ft. in length at Custer Road Transfer Station Wood Grinding Facility |
| Lawn furniture | |
| Lawn mowers (gasoline and oil removed) | |
| Bicycles |
*New Changes:
Effective March 1, 2009 NTMWD’s Custer Road Transfer Station WILL NO LONGER accept white metals (appliances). Residents can still take appliances to other NTMWD facilities, including:
Parkway Transfer Station, 4030 W. Plano Parkway, Plano, 75093 (just west of Coit), phone: 972.596.8709
Lookout Transfer Station, 1601 E Lookout Drive, Richardson, 75081, phone: 972.234.3247
121 Regional Disposal Facility (Landfill), 3802 Hwy 121, Melissa, 75454, phone: 972.838.9010
Remember to bring your current City of Allen utility bill and Texas driver's license; addresses must match. For additional information about North Texas Municipal Water District visit, http://www.ntmwd.com/
Unacceptable Items
The following wastes are not allowed to be dropped off for disposal or recycling:
- Contractor waste generated at a residence or at their business.
- Waste generated by any other type of business (unless paying for disposal).
- Brick, rock, gravel, soil, concrete, dirt, sod, shingles.
Residents may dispose of these if they make up 10 percent or less of the total amount by volume being disposed.
Construction waste must be taken directly to:
121 Regional Disposal Facility
3802 Highway 121 North
Melissa, TX 75454
972-837-4015
List of all acceptable items that may be delivered to this facility.
Hours of Operation
Monday -Friday, 8 am-4 pm
Saturday, 8 am-2 pm
Closed Sundays and major holidays
*Construction materials, dirt, sod, and soil must all be covered before transporting to the 121 Regional Disposal Facility. No uncovered loads will be accepted in accordance with state law.
For commercial only: Prior to disposing waste at the Landfill, you must have an account with the NTMWD Finance Department . To set up an account, or inquire about terms and conditions, please call NTMWD at 972.442.5405.
City of Allen, 305 Century Parkway | Allen, Texas 75013 | Phone: 214-509-4100 | Fax: 214-509-4118 | Contact Us
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