The City of Allen provides trash and recycling services through contract with Community Waste Disposal, Inc., (CWD). Allen residents are required to use City-provided trash and recycling services, which are initiated by signing up for water service with the City of Allen.
If your new home does not have a trash or recycling poly cart, they can be ordered through the Utility Billing Division at the same time you establish water and sewer services by contacting the City of Allen Utility Billing Division at 214.509.4560.
To order additional trash or recycling poly carts contact CWD directly at 972-392-9300 Option 2. The charge for an additional trash cart is $8.85 and $2.08 for an additional recycling cart. These will appear on your City of Allen monthly utility bill.


After the switch from analog to digital television technology, many people are purchasing new televisions rather than using digital converters. The question of disposal of the old television is a dilemma - to recycle or not to recycle? Due to the cost associated with recycling televisions, the City of Allen has opted to allow residents to choose whether to recycle or landfill their televisions.
RECYCLE option: There are many recycling options available in the DFW area. Most of these incur a cost. Local television recyclers can be found with a simple web search using a phrase such as 'television recycling in DFW area.' In the Allen area, one television recycler of which the City is aware is the local Best Buy. Please contact Best Buy, located in the Village at Allen on Stacy Road, for more information. TCEQ offers more information on recycling televisions.
LANDFILL option 1: Allen residents may choose to have the television collected during the once monthly residential bulky item collection. These collected items will be landfilled. Please call CWD at 972.392.9300 Option 2 to schedule a television (bulky) collection.
LANDFILL option 2: A second landfill option is a do-it-yourself disposal at the Custer Road Transfer Station, 9901 Custer Road. This location is 1.8 miles north of W. McDermott on Custer. The Transfer Station is open Monday - Saturday from 8 am - 4:30 pm. Residents must take a current Allen water utility bill and driver's license (addresses must match) to drop off televisions at no charge.
Regular service is suspended on each listed holiday. Service resumes the day after the holiday, resulting in each route being serviced a day later than normal, ending with Friday's route being picked up on Saturday.
All residential trash and recycling services are provided by Community Waste Disposal (CWD) and are billed through the City of Allen utility bill. Your service is activated through the utility billing division when you establish your water service. Allen residents are required to use City-provided trash and recycling services.
Refer to the Utility Billing section of the web-site for more detailed information on billing information.
Community Waste Disposal is unable to service severely damaged polycarts. For free replacement of a trash or recycling polycart, please call Community Waste Disposal (CWD), at 972.392.9300 Option 2.
The City of Allen offers “do it yourself” trash disposal for Allen residents to dump two loads per month of residential trash and debris at the Custer Road Transfer Station, which is operated by the North Texas Municipal Water District (NTMWD).
9901 Custer Road (southwest corner of Ridgeview and Custer Rd.)
972.727.6341
Monday - Saturday, 8 am-4:30 pm
Closed Sundays and major holidays
| Waste | Recycling |
|---|---|
| Wastes generated within the residential property that are up to 6 feet for any given dimension. Examples of acceptable waste include: | The following materials may be dropped-off by residents to be recycled: |
| Food waste | *Appliances (see changes below): air conditioners with Freon, refrigerators with Freon, water heaters, washing machines, and dryers. (Freon will be removed at Parkway Transfer Station.) |
| Packaging material | Used oil (maximum of 5 gallons per visit) |
| Furniture | Used oil filters |
| Tile | Whole passenger vehicle tires (maximum of 4 per visit) |
| Rolled rugs and carpet or carpet pads | Cardboard |
| Stained/painted wood or fence panels | Brush, bagged leaves, grass clippings |
| Grills (no propane tanks) | Untreated/unpainted wood or fence panels less than 8 ft. in length at Custer Road Transfer Station Wood Grinding Facility |
| Lawn furniture | |
| Lawn mowers (gasoline and oil removed) | |
| Bicycles |
*New Changes:
Effective March 1, 2009 NTMWD’s Custer Road Transfer Station WILL NO LONGER accept white metals (appliances). Residents can still take appliances to other NTMWD facilities, including:
Parkway Transfer Station, 4030 W. Plano Parkway, Plano, 75093 (just west of Coit), phone: 972.596.8709
Lookout Transfer Station, 1601 E Lookout Drive, Richardson, 75081, phone: 972.234.3247
121 Regional Disposal Facility (Landfill), 3802 Hwy 121, Melissa, 75454, phone: 972.838.9010
Remember to bring your current City of Allen utility bill and Texas driver's license; addresses must match. For additional information about North Texas Municipal Water District visit, http://www.ntmwd.com/
The following wastes are not allowed to be dropped off for disposal or recycling:
121 Regional Disposal Facility
3802 Highway 121 North
Melissa, TX 75454
972-837-4015
List of all acceptable items that may be delivered to this facility.
Monday -Friday, 8 am-4 pm
Saturday, 8 am-2 pm
Closed Sundays and major holidays
*Construction materials, dirt, sod, and soil must all be covered before transporting to the 121 Regional Disposal Facility. No uncovered loads will be accepted in accordance with state law.
For commercial only: Prior to disposing waste at the Landfill, you must have an account with the NTMWD Finance Department . To set up an account, or inquire about terms and conditions, please call NTMWD at 972.442.5405.