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Residential Solid Waste Collection
The City of Allen provides trash and recycling services through contract with Community Waste Disposal, Inc., (CWD). Allen residents are required to use City-provided trash and recycling services, which are initiated by signing up for water service with the City of Allen.
Setting up Trash/Recycling Service
- If your new home does not have a trash or recycling poly cart, they can be ordered through the Utility Billing Division at the same time you establish water and sewer services.
- Contact the City of Allen Utility Billing Division 214.509.4560.
- Your trash and recycling carts will be delivered in 10 business days.
- Trash and recycling poly carts stay with a home when and if a resident moves to a new address. Residents who remove poly carts when they move will be billed the replacement value of these items, which is $71.02 per cart.
- Clearly label your carts with your address. It will help identify your cart, should it go missing. Carts are the property of Community Waste Disposal. There is a charge for replacements.
- To order additional trash or recycling poly carts contact CWD directly at 972-392-9300 Ext. 2. The charge for an additional trash cart is $8.31 and $1.96 for an additional recycling cart. These will appear on your City of Allen monthly utility bill.
Collection Day
- Each single family household is provided with a 95 gallon cart for trash and a 95 gallon cart for recyclables.
- Trash pick up is once per week.
- Recyclables are collected every-other-week.
- Find your designated trash and recycling collection day - MAP
Service Guidelines
- Place poly cart(s) curbside by 7 a.m. on your designated collection day. Trash will be collected by 7 p.m.
- Poly carts must be two feet from the curb and any obstacle such as a parked vehicle, gas or electric meters, fences, cable boxes and other poly carts.
- The front of the cart should face the street with the cart’s handle facing the residence.
- All trash must fit inside the poly cart with the lid completely closed. Any trash left beside the poly cart will not be collected.
- Trash must be bagged to prevent loose items from spilling.
- An overloaded cart will result in non-collection.
Missed Collection
- Missed trash / recycling and bulk item collection should be reported to CWD.
- To speak to a customer service representative, call CWD directly at 972-392-9300 Ext. 2 during normal business hours.
- If you have more trash than the service the City offers, you can either deliver your trash to the Custer Road Transfer Station or contact CWD directly to arrange for a special collection, which incurs a charge.
Holiday Schedule
Regular service is suspended on each listed holiday. Service resumes the day after the holiday, resulting in each route being serviced a day later than normal, ending with Friday's route being picked up on Saturday.
| New Years | Memorial Day | Independence Day |
| Labor Day | Thanksgiving | Christmas |
Billing Information
All residential trash and recycling services are provided by Community Waste Disposal (CWD) and are billed through the City of Allen utility bill. Your service is activated through the utility billing division when you establish your water service. Allen residents are required to use City-provided trash and recycling services.
| Service Rates & Fees | |
|---|---|
| Trash & Recycling Pickup (includes two polycarts) |
$13.78 per month |
| Each additional TRASH polycart | $8.31 per month |
| Each additional RECYCLE polycart | $1.96 per month |
| Polycart Replacement | $71.02 per cart |
| HHW Pickup | $0.57 per month |
Refer to the Utility Billing section of the web-site for more detailed information on billing information.
Alternative Disposal Options for Residential Trash
The City of Allen offers “do it yourself” trash and yard trimmings disposal for Allen residents to dump two loads per month of residential trash and debris and two loads of yard trimmings (a total of four loads) at the Custer Road Transfer Station, which is operated by the North Texas Municipal Water District (NTMWD).
Custer Road Transfer Station and Wood Grinding Facility
9901 Custer Road (southwest corner of Ridgeview and Custer Rd.)
972.727.6341
View Larger Map
Hours of Operation
Monday - Saturday, 8 am-4:30 pm
Closed Sundays and major holidays
Service Guidelines
- Two visits per month for trash disposal, and two visits for yard trimmings disposal, allowed for each household.
- ID required: Current City of Allen utility bill and Texas driver's license; addresses must match.
- All loads must be secured according to State law.
- Loads must arrive in a passenger vehicle or pick-up truck. Trailers of any size are also acceptable, as long as they are towed behind a passenger vehicle or pick-up truck. Flat-bed rental trucks are acceptable (see below). Stake bed trucks and box trucks are not acceptable.
- This facility and disposal privilege is not intended for what would amount to commercial or business use by Allen residents.
- This service is not intended to provide a method for residents to dispose of large volumes of wastes generated by home improvement or replacement projects. It is not for contractors to dispose of residents’ home improvement waste.
Acceptable Residential Items
| Waste | Recycling |
|---|---|
| Wastes generated within the residential property that are up to 6 feet for any given dimension. Examples of acceptable waste include: | The following materials may be dropped-off by residents to be recycled: |
| Food waste | Appliances: air conditioners with Freon, refrigerators with Freon, water heaters, washing machines, and dryers. (Freon will be removed at Custer Road Transfer Station.) |
| Packaging material | Used oil (maximum of 5 gallons per visit) |
| Furniture | Used oil filters |
| Tile | Whole passenger vehicle tires (maximum of 4 per visit) |
| Rolled rugs and carpet or carpet pads | Cardboard |
| Stained/painted wood or fence panels | Brush, bagged leaves, grass clippings |
| Grills (no propane tanks) | Untreated/unpainted wood or fence panels less than 8 ft. in length at Custer Road Transfer Station Wood Grinding Facility |
| Lawn furniture | |
| Lawn mowers (gasoline and oil removed) | |
| Bicycles |
Unacceptable Items
The following wastes are not allowed to be dropped off for disposal or recycling:
- Contractor waste generated at a residence or at their business.
- Waste generated by any other type of business (unless paying for disposal).
- Brick, rock, gravel, soil, concrete, dirt, sod, shingles.
Residents may dispose of these if they make up 10 percent or less of the total amount by volume being disposed.
Construction waste must be taken directly to:
121 Regional Disposal Facility
3802 Highway 121 North
Melissa, TX 75454
972-837-4015
List of all acceptable items that may be delivered to this facility.
Hours of Operation
Monday -Friday, 8 am-4 pm
Saturday, 8 am-2 pm
Closed Sundays and major holidays
*Construction materials, dirt, sod, and soil must all be covered before transporting to the 121 Regional Disposal Facility. No uncovered loads will be accepted in accordance with state law.
For commercial only: Prior to disposing waste at the Landfill, you must have an account with the NTMWD Finance Department . To set up an account, or inquire about terms and conditions, please call NTMWD at 972.442.5405.
City of Allen, 305 Century Parkway | Allen, Texas 75013 | Phone: 214-509-4100 | Fax: 214-509-4118 | Contact Us
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