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Information Technology
The Information Technology Department provides centralized information technology support to approximately 450 users working in 12 departments located in 15 municipal buildings. The IT Department maintains and operates the City wide network which includes multiple servers, workstations, printers, multiple software applications and voice transmission. Additionally, the IT Department provides, operates, and maintains a secure and stable technology infrastructure to support city services. Overall, the Information Technology Department provides desktop, network, application and systems management services for all City departments.
Five Year IT Strategic Plan
In August 2006, the City of Allen began implementation of a five year IT Strategic Plan. Over the years, the City has seen tremendous growth in the demands for technology and we felt it was time to take a step back to analyze our direction and ensure we are capitalizing on our current systems while moving the City forward.
As part of this project, the objectives were to:
- Assess the City's technology environment
- Identify areas or processes within the City that could benefit from technology-based solutions and would improve overall operational efficiency and responsiveness to citizens
- Recommend next steps in the areas of digital government, wireless applications (including remote access), office automation, and user support and training
- Provide a plan that documents the City's vision for information technologies, and present short and long term strategies directing the City towards its goal
- Provide an implementation plan that outlines the means and priorities by which strategies and programs can be implemented
- General recommendations have to be provided early, where possible, so they can be included in the budgeting process for the upcoming fiscal year
The 5-Year Information Technology Strategic Plan for the City of Allen identifies ways to improve current applications and systems, expand services and provide a foundation for future developments. The Plan addresses how information technology will support the City's delivery of effective services to residents, officials and staff while maintaining an economical and effective information technology function.
A Look Inside
Our Mission:
To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced.
City of Allen, 305 Century Parkway | Allen, Texas 75013 | Phone: 214-509-4100 | Fax: 214-509-4118 | Contact Us
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