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ALLEN
CEMETERY
Who is in charge of the Allen Cemetery?
The Parks and Recreation Department
oversees the operation of the Allen Cemetery.
ANIMAL
CONTROL
Where is the Animal Shelter located?
How do I contact Animal Control?
Does
my pet need to be registered?
Allen City
Television - ACTV
What is
ACTV?
ACTV is the City of Allen's government access cable channel.
The channel is maintained by the Video Production Division of
the Public and Media Relations Office
located at City Hall, 305 Century Parkway.
What is
the purpose of ACTV?
The channel's primary purpose is to provide information about
the City of Allen to residents.
What kind
of programming does ACTV offer?
The channel offers a variety of programming, including its award-winning
monthly news magazine "Access Allen"; live and rebroadcasts
of the City Council and Planning and Zoning Commission meetings;
informational pieces on the City's budget and much more. A complete
listing of program can be found on the channel's website - www.allentv.org.
Where can
I find a program schedule?
The channel's program schedule can be found at the channel's website
- www.cityofallen.org.
How do
I receive ACTV at home?
ACTV is available on Time Warner Cable Channel 16 by subscribing to a
Time Warner cable package that includes the basic, local cable channels.
Why can't
I get ACTV on with my satellite package?
The City has researched this possibility and found that satellite
companies will not carry ACTV on their systems.
Does the
City of Allen maintain or have authority over the channels operated
through Allen ISD or Collin County Community College?
No. Although the channels are part of the local PEG (Public, Educational,
Government) cable channel lineup, the school district and the
college maintain and program their own channels.
Why doesn't
ACTV broadcast high school or college sports?
ACTV provides information on municipal service, projects and
programs. Look to the AISD channel or CCCCD channel for school
district events.
Can I submit
a video to play on ACTV?
ACTV does not accept general information videos, however, if
the information is specific to the City or one of its boards/commissions,
the video will be accepted and reviewed. Please review the Video
Production policy online before submitting a video. For more
information, call 214-509-4151 or email to allentv@cityofallen.org.
If I can't
put information on ACTV, is there a public access channel I
can use?
No. Currently, there is no public access channel on the local
cable service.
How can
I get a copy of the City Council or Planning and Zoning Commission
meetings?
You have two options:
1) Check out a videotaped copy of the meeting from the Allen Public
Library, 300 N. Allen Drive. Meeting videos are stored for six
months.
2) Supply an unopened VHS tape to the ACTV office with the
with the following information: meeting date, your name, address
and telephone number. Requests are generally filled within 24-48
hours.
Where do
I submit a video?
Submissions can be given to the front reception desk at Allen City Hall, 305 Century Parkway, Allen TX
75013.
Are copies from other ACTV programs on available ?
Yes. Access Allen, the Short History of Allen and annual budget
videos are also available for check-out from the Allen Public
Library. Meeting coverage and other original programming segments also are available online through video on demand.
How do
I contact ACTV with a question, comment or concern?
You can call 214-509-4151 or email to allentv@cityofallen.org.
CITY
BUDGET
What is the City's total operating
budget?
CAPITAL
PROJECTS
What capital projects does
the City of Allen have planned?
COURT-ORDERED
COMMUNITY WORK
I have been assigned court-ordered community work. Does
the City offer
such work?
The Parks and Recreation Department offers community work through trash removal from parks and public facilities. No appointment is necessary. Go to the Municipal Annex one hour prior to the shifts at 6:30 a.m. or 3:00 p.m., seven days a week. Work is canceled if it is raining. The center is located at One Butler Circle, behind City Hall.
Access the information sheet for more specific information about court-ordered community work.
DART RAIL
Is the City of Allen working on getting DART rail service?
The City of Allen is extremely interested in moving rail transit further north in the US 75 corridor. In 2005 the North Central Council of Governments studied the regional rail issue in the Dallas-Fort Worth metroplex and the northern extension of DART in the US 75 corridor is the one with the largest ridership potential.
At this time we need to resolve three core issues to address the implementation of a regional rail plan for the Cities not within in the DART or Fort Worth T transit service areas. The core issues include:
- Funding - DART requires the dedication of 1 cent of the sales tax dollars generated in the service area for local funding
- Governance – Determination of how the regional system will be integrated into existing systems
- Technical – Determination of the best mode of transportation through DART (light rail, commuter rail, or new technology)
The first step in resolving these issues is to work through the legislative process to provide for the creation of a regional system and to provide a funding mechanism. For funding, additional sales tax is proposed since many of the non DART cities (Allen included) are unable to allocate additional sales tax to be dedicated to transit.
The past legislative sessions have not provided a funding mechanism or governance mechanism to resolve the regional rail issues. Consequently, there is no short term out look for the light rail system to be extended to Allen.
Please contact our Director of Engineering John Baumgartner if you need additional information at 214.509.4577 or jbaumgartner@cityofallen.org.
DRIVER'S
LICENSE/VEHICLE REGISTRATION
Where do I go to renew or obtain my driver's
license?
Where do I go to register or renew registration
on my vehicle?
ENGINEERING
What are the Engineering Fees
for Development?
What are the Development Impact
Fees?
What are the Standard Details
for construction?
Where are the permanent Survey
Monuments in Allen?
What are the requirements for
a Grading Permit?
EMPLOYMENT
Where do I get information about
available jobs with the City of Allen?
How are applications accepted?
Are resumes accepted as applications?
How long are applications kept
on file?
What is the City's hiring process?
Are
all applicants considered under any condition?
How long does it take to fill
a vacant position?
What happens once a candidate
has been selected to fill the open position?
GARAGE
SALES
Do I need a
permit to conduct a garage sale?
How long can the garage sale be conducted?
Can I have signs for my garage sales and were are they permitted?
How many garage sales may I have in one year?
HOME-BASED
BUSINESS
Can I operate a business from my home?
Yes, the Allen Land Development Code allows home-based businesses,
subject to certain restrictions. For more information, contact
the Planning & Development
Department.
LIBRARY
What are the library hours?
How do I get a library card?
How old do you have to be to
get a library card?
How long can I keep a book or
video?
How much are overdue fees?
Can
I check my account online?
Can
I renew my books on the telephone?
Can
I use another City's library card at the Allen library?
Only Plano library cards are accepted at the Allen library.
Can
I return my Allen items in Plano?
Yes.
PARKS AND
RECREATION
May
I reserve a covered Picnic Pavilion?
Where
do I get information about swimming classes?
How do I
register my son/daughter for a youth athletic league?
Where is the Joe Farmer Recreation
Center located?
Must
I live in Allen to get a membership at the Joe Farmer Recreation
Center?
What is included in my membership
at the Joe Farmer Recreation Center?
May I bring a guest to the recreation
center?
When may I play basketball or
volleyball in the Joe Farmer Recreation Center?
What types of programs are offered
at Joe Farmer Recreation Center?
What are recreation center hours
of operation?
Do you have lockers for patron
use at the Joe Farmer Recreation Center?
What
is the The Edge @ Allen Station Park?
I'm
interested in participating in an adult athletic league.
Where is the Don Rodenbaugh Natatorium
located?
What are your pool hours at the
Don Rodenbaugh Natatorium?
Who
do I contact to report needed parks/recreational facility repairs?
Email to rtownsend@cityofallen.org
or call 214-509-4713.
How
do I find out if my game has been canceled due to weather conditions?
Call the Field Condition Hot Line at 214-509-4809.
Can
we bring floats to the Don Rodenbaugh Natatorium?
No, the only flotation device allowed is a Coast Guard Approved
Flotation Device.
What
age do you have to be to work out at the Don Rodenbaugh Natatorium?
Patrons 14-16 years of age must have an adult with them in the
fitness room to workout. Patrons 17 years of age may work out
by themselves without an adult.
To use the free-weight room, you must be 18 years of age or older.
With all ages, you must have a membership to use the facilities
fitness areas.
Does
the Don Rodenbaugh Natatorium have a personal trainer on staff?
Yes, certified trainers on staff to assist you at no charge. However,
should you wish one-on-one personal training, the cost is $35
per hour.
How
tall do you have to be to use the leisure slide at the Don Rodenbaugh
Natatorium?
You must be at least 48" tall.
Does
the play structure at the Don Rodenbaugh Natatorium have a height
limit?
Yes, you cannot be more than 54" tall to use the play structure.
Parents are welcome to assist the little ones on the structure.
How
old do you have to be to swim by yourself at the Don Rodenbaugh
Natatorium?
You have to be at least 10 years old to be in the building by
yourself. Children 7-9 years of age can have an adult (18+yrs)
in the building and still swim. Children 6 years and under must
have an adult in the water with them. We have a limit of ratio
of 1 adult to 3 youngsters under the age of 6 as a safety requirement.
Do you
have a family membership at the Don Rodenbaugh Natatorium?
Yes, we have a discount if you sign up three people in your family
at one time. This only applies at the time you sign up. Family
members cannot be added at a later time and receive the discount.
The membership fee will never exceed $550.
PERMITS
What home construction requires
a permit?
Do I
have to have a permit to remove a tree in my yard?
No
POLICE
Do I have to register my alarm?
*The alarm ordinance requires a $50.00 permit/registration fee to be paid to the City of Allen and requires annual renewal. The fee must accompany your registration.
Residents are allowed three free false burglar alarms in a 12 month period. The fee for false for false burglar alarms in excess of three are as follows:
- charge for each false alarm over three but no more than five false alarms during the preceeding 12 month period: $50.00
- charge for each false alarm over five but not more than eight other false alarms during the preceeding 12 month period: $75.00
- charge for each false alarm if the location has had eight or more false alarms in the preceding 12-month period: $100.00
The fee schedule for False Emergency Assistance/Personal Distress/Panic Alarms is the same as above, a through c. False robbery alarms are $100.00.
What is a School Resource Officer (SRO)?
How
can I get a copy of a police report/accident report?
Contact the Records Unit
between the hours of 8 a.m. - 5 p.m., Monday through Friday. Accident
reports are $6 per report. Offense reports are $.10 per page.
How
do I file a complaint on a Police Department employee?
Contact the Internal Affairs Unit at 214-509-4209 during regular
business hours or, after hours, contact the supervisor on duty
at 214-509-4322.
How
do I report a traffic concern?
If the concern is a violation in progress, call 214-509-4322.
To report a reoccurring problem, such as speeding on a street,
call the Patrol Division at 214-509-4286.
How
do I get my property, such as a stolen bicycle, returned?
First, find out if the department's Property Unit has the property
in custody by called 214-509-4263. If the unit has the property,
you must make an appointment to pick up the property. Appointments
are schedule during regular business hours and a picture ID must
be presented.
Does
the Police Department do fingerprints for the public?
Yes. There is a fee of $10.
How
do I get information on the Citizens Police Academy?
Contact Community Relations Unit at 214-509-4362.
PROPERTY
TAXES
What is the City's property
tax rate?
STREET
LIGHTS
Where do I report a street
light that is out or malfunctioning?
WATER SERVICE
Who do
I call for after-hours water problems or reconnects?
Call 214-509-4530.
UTILITY
BILLS
What ways can I pay my utility bill?
Utility
bills can be paid in person, at City Hall, with cash, certified
funds, a person check or credit card (VISA or Mastercard only).
Residents can also sign up for automatic
bank drafting to paid their utility bills.
Does
the City have after-hours utility bill drop boxes?
Yes. One is in the parking lot of City Hall, next to the handicap
parking space, and the other is on Allen Drive, behind City Hall
and next to the Police Department.
VOTING
How
do I check to see if I am registered to vote in Allen? 
Where
do I vote on Election Day?
How
do I register to vote?
Voter registration applications are available at City Hall and
the Allen Public Library. You can also download an application
on the Collin County website.
If you are a new resident, you may apply for your voter registration
when you
apply for your Texas driver's license.
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