Click to Home

Go To Search
HomeVisit AllenLive in AllenDo Business in AllenDepartments and ServicesNews and EventsI Need To

There are several providers for cable and related television and digital services. Please check with the following providers:

Time Warner Cable
  • 1.866.609.3964 (to establish service)
  • 972.742.5892 (for customer service)
  • Website

Grande Communication
  • 1.877.238.6891 (to establish service)
  • 1.877.238.6891 (for customer service and technical support)
  • Website

AT&T U-verse
  • 1.800.288.2020 (sales, service, billing and technical support)
  • Website

  • 1.800.483.4000 (to establish service)
  • 1.800.483.1000 (for repair and technical support)
  • Website

In January 2002, the State of Texas deregulated electric service, allowing most Texas residents to choose their electric provider. Because of this, residents should know there are a variety of electric rates and contract terms available. However, the state deregulation law also allowed Rural Electric Providers and municipal-owned utilities to stay in business and not deregulate. These customers stay at a regulated electric price and cannot select any other providers. Allen has two such "cooperatives" - CoServ and Grayson-Collin Electric Cooperative.

To inquire about service or report a problem, please call: 

TXU Electric Service Area
Most Allen residents reside in the former TXU service area and, therefore, their electric service has been deregulated. Residents in this area now receive electric distribution from Oncor, but can choose a different retail electric provider (REP). Information on providers can be found at Power to Choose or by called 1-866-4-TEX (1.866.797.4839). Residents without Internet access may use free Internet service provided at the Allen Public Library.

For electrical emergencies in the Oncor (formerly TXU) service area, regardless of your REP, please call:
There are two franchised natural gas providers located in Allen. To inquire about service or to report problems, please call:

Local Telephone Service
Local telephone service is regulated by the Public Utility Commission of Texas and, during the past few years, the industry has become a competitive, deregulated market. There are a number of phone service providers for customers to choose from when selecting local phone service.

Trash & Recycling Collection
The City of Allen has contract with Community Waste Disposal, Inc., of Dallas (CWD) for its trash / recycling collection services. If your new home does not have a trash or recycling poly cart, they can be ordered through the Utility Billing Division at the same time you establish water and sewer services by contacting the City of Allen Utility Billing Division at 214.509.4560.

For specific information about trash collection and recycling, please visit the Community Services Department, Residential Solid Waste Division. Missed collection or other problems should be reported directly to CWD.
  • 24-hour Automated Hotline: 214.391.9300
  • Customer Service: 972.392.9300 ext. 202

Water, Sewer, Drainage Service
Water, sewer and drainage services are provided by the City of Allen. To set up service or report a problem, call the following:

allen city hall photo