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9-1-1 Public Education & Outreach
National 9-1-1 Education Month
April is National 9-1-1 Education Month and the National 9-1-1 Education Coalition and the Allen Police Department are encouraging everyone to learn about the importance and best use of 9-1-1 services. Following this year's theme of "Be 9-1-1 Ready" - here are a few tips to keep in mind when calling 9-1-1:
  • 9-1-1 is for emergencies only - to save a life, stop a crime, report a fire.
    For non-emergencies in Allen, call 214.509.4321.
  • Stay calm - listen carefully to 9-1-1 call taker, give information, follow all instructions.
  • Know where you are - be able to report your location. Whenever possible, use a landline.
  • Know your cell phone - cell phones don't provide precise locations. Know your surroundings and landmarks to report to 9-1-1 call taker.
  • Old phones are not toys - wireless phones with no active service can still call 9-1-1.

Emergency 9-1-1 Education Services
The Allen Police Department’s Public Education Specialist offers informative and interactive 9-1-1 Public Education outreach to the community. The education message varies depending on the age group. Our 9-1-1 Dispatchers help callers by overcoming several hurdles including knowing that 9-1-1 should only be used for emergency situations. All non-emergencies are asked to call 214.509.4321. Here are some highlights of what they will be offering:
  • Kindergarten through 2nd grade will be introduced to Cell Phone Sally. With Cell Phone Sally’s help Children will learn what 9-1-1 is and how to use it. A short Cell phone Sally and Friends video is available and may also be shown.
  • Grades 3 thru 12 are reminded of how to use 9-1-1 correctly. Children and teens are taught about 9-1-1 capabilities and new 9-1-1 technology.
  • Adults and senior citizens are re-taught how and when to call 9-1-1. They are taught 9-1-1 etiquette and re-assured that it is OK to call 9-1-1.
  • Special needs citizens are taught how to use 9-1-1 and about what services are in place to best serve their needs.

    For questions or to make an appointment contact Debbie Perez at .

allen city hall photo