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Netlibrary Downloadable Audio Book FAQ

Access NetLibrary

What are they? | What software do I need? | What kind of portable player is needed? | How do I find and check out downloadable audio books? | How do I renew? | I’m having problems, what do I do?

*What are they?

  • eAudio books are digital versions of audio books available through the Internet using your home computer (will not work on Macs at this time)
  • Included in Allen’s eAudio book collection are current best sellers, book club favorites, classics, the Holy Bible, and Pimsleur Language Programs
  • Check out a maximum of 10 at a time
  • Checkout is for 3 weeks (the license automatically expires preventing access)
  • Can be renewed
  • License lets you copy the audio book to a portable listening device
  • Cannot be returned early

*What software do I need?

   Browser

  • Internet Explorer 5.5 and above
  • Netscape 6.2 and above
  • Mozilla 1.1 and above
  • Firefox 1.0 and above
  • Safari 1.0 and above
  • Opera 7.0 and above

   Cookies

  • NetLibrary requires your web browser to support cookies and to have all cookie options enabled

   Media Player

  • Microsoft Windows Media Player v.9 and above
  • Musicmatch Jukebox v.8.2 and above
  • Nullsoft Winamp v.5 and above
  • NOTE Most portable listening devices do not support the playback of files lower than 32 Kbps, so you must download the CD quality file if you are going to transfer the file from your computer to a portable listening device

*What kind of portable player is needed?

*How do I find and check out downloadable audio books?

  • First-time users must create a NetLibrary account from one of the Allen Public Library’s Internet computers (2nd floor)
  • If needed, please ask for assistance at the Reference Desk (2nd floor)
  • eAudio books cannot be downloaded at the library

   Can I find Recorded Books/NetLibrary downloadable audio books in the Library Catalog?

   What size/how big are the audio books?

  • The audio books range anywhere from 8 MB (45 min. listening time) to 520 MG (37 hrs. listening time) in size
  • Average size is about 100 MB

   What is the download time for audio books on my home computer?

  • The following is an estimate supplied by Recorded Books/NetLibrary
  • Times may vary depending on your service provider and/or computer speed

Duration

Quality

File
Size

Download Times
(hours : minutes : seconds)

Dial-up Modem
56 Kbps

DSL
256 Kbps

Cable Modem
1.5 Mbps

15 hours

CD Quality
(32 Kbps)

217.8 MB

08:51:01

01:56:09

00:19:21

Radio Quality
(4 Kbps)

41.1 MB

01:40:12

00:21:55

00:03:39

10 Hours

CD Quality

145.2 MB

05:54:00

01:17:26

00:12:54

Radio Quality

27.4 MB

01:06:48

00:14:36

00:02:26

8 Hours

CD Quality

116.16 MB

04:43:12

01:01:57

00:10:19

Radio Quality

21.92 MB

00:53:26

00:11:41

00:01:56

5 Hours

CD Quality

72.6 MB

02:57:00

00:38:43

00:06:27

Radio Quality

13.7 MB

00:33:24

00:07:18

00:01:13

   Why "Save" is the better option when downloading:

  • Streaming the audio book while it downloads significantly increases the download time
  • The audio book file does NOT delete itself when the license expires so it must be deleted manually
  • Choosing "Save" lets you select a folder you have created on your computer to save these downloads in, so you can easily find the expired downloads to delete

*How do I renew?

  • You are permitted one renewal
  • Log in to your NetLibrary account and look at "Checked Out Items"
  • Click on "Download this eAudiobook"
  • Under Options, click on "Renew your checkout for 21 days"

*I'm having problems, what do I do?

   I got the message “We are unable to issue a license to play the audio book on this computer because a license has already been issued for this audio book on another computer. Please use the computer you used to originally open the file in order to listen to or transfer the audio book.” Can I still listen to it?

  • You received this message because the license for the audio book is on the computer where you originally opened and played it
  • You can get a license to play it again on another computer by renewing the audio book on the computer where you want to play it

   Why doesn’t the audio book download, even though I get an acquiring license message?

  • If you have an older Windows Media Player version the download appears to be working. Windows Media Player shows “acquiring license,” but eventually you get a message that you don’t have a license to play the audio book
  • You need to download a newer version of Windows Media Player

   Where can I find more help?

  • The NetLibrary site has extensive help on each page as well a Help tab at the top
  • Call the library's Reference Desk 214.509.4905

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