New Resident Services

Cable

Time Warner Cable is the franchised provider in the City of Allen. To inquire about service or report problems, please call:
Time Warner Cable: 972.742.5892

Electric

In January 2002, the State of Texas deregulated electric service, allowing
most Texas residents to choose their electric provider. Because of this,
residents should know there are a variety of electric rates and contract terms available. However, the state deregulation law also allowed Rural Electric
Providers and municipal-owned utilities to stay in business and not deregulate. These customers stay at a regulated electric price and cannot select any other providers. Allen has two such "cooperatives": CoServ and Grayson-Collin Electric Cooperative.

CoServ and Grayson-Collin Electric Cooperative
To inquire about service or report a problem, please call:
CoServ Electric: 888.313.4747
Grayson-Collin Electric Cooperative: 800.967.5235

TXU Electric Service Area

Most Allen residents reside in the former TXU service area and, therefore,
their electric service has been deregulated. Residents in this area now receive electric distribution from Oncor, but can choose a different retail electric provider (REP). Information on providers can be found at www.powertochoose.org or by called 1-866-4-TEX (1-866-797-4839). Residents without internet access may use free internet service provided at the Allen Public Library. For electrical emergencies in the OnCor (formerly TXU) service area, regardless of your REP, please call:
OnCor Electric: 800.242.9113

Gas

There are two franchised natural gas providers located in Allen. To inquire about service or to report problems, please call:
Atmos Energy: 800.460.3030
CoServ Gas: 800.274.4014

Local Telephone Service

Local telephone service is regulated by the Public Utility Commission of
Texas and, during the past few years, the industry has become a competitive,
deregulated market. There are a number of phone service providers for
customers to choose from when selecting local phone service.
List of local telephone providers

Trash & Recycling Collection

The City of Allen has contract with Community Waste Disposal, Inc., of
Dallas (CWD) for its trash/recycling collection services. Trash bins and recycling carts can be obtained from the City of Allen. Missed collection or other problems should be reported to CWD.
24-hour Automated Hotline: 214.391.9300
Customer Service: 972.392.9300 ext. 202.

Water, Sewer, Drainage Service

Water, sewer and drainage services are provided by the City of Allen. To set up service or report a problem, call the following:
City of Allen 214.509.4560