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Contact the City

City of Allen
305 Century Parkway
Allen, TX 75013
Phone: 214-509-4100
Fax: 214-509-4118
Email: coa@cityofallen.org
Hours: M-F, 8 a.m. - 5 p.m.
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City of Allen website policies

DISCLAIMER
The City of Allen maintains this website for access to City information. Continual changes are made to this website and, therefore, the information is subject to change, removal or relocation without notice. It is the City's goal to keep the most current and accurate information available to the public on this site, however, varying events can occur that could effect the timeliness of the information and accuracy of the content.

The City of Allen does not warrant or make representations or endorsements as to the quality, content, accuracy or completeness of the information, text, graphics, links and other items contained on this website or any other website. Such materials have been compiled from a variety of sources and are subject to change without notice from the City of Allen. The City of Allen, as well as its officer, directors and employees, will be not be liable for damages of any kind rising from the use of this website, regardless of the cause.

Public Forum Issues
The City's website and the selection of external sites contained within the website are not intended to serve as a forum for free discussion. The City's website is not maintained as a public forum.

Advertising
The City of Allen website does not contain advertising for the purpose of commercial gain and will not accept requests for such. Some external links may contain commercial advertising. However, such links do not imply the City's responsibility for or endorsement of such advertising.

Except to the extent required by law, communications made through e-mail and message systems shall in no way be deemed to constitute legal notice to the City of Allen or any of its agencies, officers, employees, agents or representatives relating to any existing or potential claim against the City where notice to the City is required by any federal, state or local laws, rules or regulations.

The City of Allen's website is maintained by the City's Public Information Office, in conjunction with the Information Technology Department.


COPYRIGHT
This policy sets out requirements regarding copyright restrictions on the City of Allen's official website.

Certain materials contained within the City of Allen's website may be entitled to copyright, servicemark or trademark protection under state and federal law. Such materials remain the property of their respective owners and unauthorized use or republication of those materials may be subject to a legal action for infringement. Except to the extent allowed by law, the use or replication of the materials contained in this website is prohibited without the written permission of the City of Allen.

Commercial use of the City's website and contents contained herein is prohibited without advance, written permission from the City of Allen. Viewers may print copies of information provided on the City's website for personal use and may refer to City websites in documents.

Trademarks not owned by the City that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by the City of Allen. Full rights are retained by the owners of those trademarks and servicemarks.


LINKS
This policy sets out requirements regarding linking from and to the City of Allen's official website.

The City of Allen website contains links to other Internet sites and resources as a convenience to the viewer. The City of Allen is not responsible for, and accepts no liability for, the availability of these outside resources. Linked websites are not under the control of, nor maintained by, the City of Allen and the City is not responsible for the content of these websites, which can and do change frequently; nor for any internal links the displayed websites may contain. In addition, the inclusion of a linked website does not constitute an endorsement or promotion by the City of Allen of any of these sites or materials found there.

Viewers should also be aware the City of Allen is not responsible for the privacy practices of those site when linked to them through the City's website. Viewers must be aware when they leave the City's website via links to other sites, the information found is beyond the scope of City control. These other sites may send their own cookies to users, collect date or solicit personal information. Viewers should read the privacy statements on these linked websites. The City of Allen's privacy statement pertains only to the website under its sole control.

Links to Other Sites
The purpose of the City of Allen website is to promote the programs, services, policies and objectives of the City of Allen. The City reserves the right to refuse any website link or to delete links already posted at any time, in conformance with this policy, without notice.

Any request for an external link will undergo review to determine its relevance and appropriateness, using the following criteria:

The City will consider providing a link to the following types of websites:

  • a federal, state or local governmental agency or public school;
  • a community organization that receives funding from the City of Allen;
  • a City board, commission or committee;
  • agencies, organizations and companies sponsoring or otherwise participating in City activities as related to that City activity;
  • companies or non-profit organizations that provide a public service to the community;
  • companies and organizations that provide life-sustaining, public safety and public health information;
  • an established news-gathering organization, being either a newspaper of regular, paid circulation or a television station that provides local news regularly and maintains a national network affiliation; and
  • local "web portals" which direct users to community services in the City of Allen.

The City will not consider providing a link to the following types of websites:

  • businesses or non-profit organizations unless they fit any of the criteria stated above;
  • political campaigns and endorsements;
  • political organizations or other organizations advocating or opposing a local, state or federal issue or ballot proposal;
  • adult material not related to health education;
  • promotion of illegal materials or information, such as hate speech or obscene content;
  • religious organizations or the promotion of religious information; and
    individual or personal websites.

Certain private websites to which the City of Allen may provide an external link may include advertising or promotional material in the information display. The City of Allen is not responsible for nor supports or promotes such advertising.

Links to the City of Allen's Website
It is not necessary to obtain advance permission to link to the City of Allen's website if you are making a simple link to the homepage. Please note the City of Allen may change URLs and subpage paths at any time.

Links to the City's website must not be made within frames or otherwise present the City's content as that of an outside site. Any link to the City's site should be a full forward link that passes through the client browser to the City's site unencumbered. The BACK button should return the viewer to the external website, if they wish to back out of the City's website. Although content on the City's website is public information, the City of Allen maintains and will defend a copyright interest in these pages.

Do not link directly to individual graphics or tables within the City's websites, especially in an effort to place the downloading burden on the City's server. Such action may be considered a misuse of City resources. Contact the City of Allen's Public Information Office to get permission to use a copy of City's graphics on external websites.

Removal Process
The City of Allen may removed any external link for the following reasons:

  • the website no longer fits the aforementioned criteria;
  • the link no longer points to the original information or resources for which it was approved;
  • the link points to information that is inaccurate, misleading or otherwise violates the aforementioned criteria;
  • access to the information has become difficult due to non-standard formatting, lengthy download times or intrusive advertising; and
  • the link is permanently unreachable or remains unavailable for a lengthy period.

PRIVACY
This policy sets out the City of Allen's privacy practices regarding information collected from viewers on the City's website.

The City's privacy policy applies only to the City's website. When a viewer follows a link to another website, this policy does not apply. Viewers should check the privacy policy of each of these other websites with regard to how they handle personally identifiable information.

The City of Allen does not sell or rent personally identifiable information. Information provided to the City of Allen, including e-mails, may be subject to the Texas Public Information Act and applicable federal legislation. Information regarding the Texas Public Information Act is available online from the office of the Texas Attorney General at www.oag.state.tx.us/opinopen/opengovt.shtml.

The City of Allen's website utilizes server logs and log analysis tools to create summary statistics about the use of the website. The summary statistics are used for purposes such as assessing what information is most interest to viewers, determining technical design specifications and identifying system performance or problem areas.

For certain online forms, the viewer will be asked to enter certain personal information which will vary depending on the form. Whenever personal information is requested from the viewer on the City's website, there will be an indication of whether the disclosure of such information is mandatory or optional.

The City's online surveys may ask for contact information and/or demographic information. The City uses contact data from surveys to identify who completes the survey. Demographic and profile data is used for compilation purposes pertaining to the survey subject matter only.

Except for law enforcement investigations, no other attempts are made to identify individual viewers of the City's website or their viewing habits. The City of Allen may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate enforcement agencies. The City of Allen fully cooperates with law enforcement agencies in identifying those who use the City's services for or in connection with illegal activities. The City reserves the right to report to law enforcement agencies any activities it, in good faith, believes to be unlawful.

For site security purposes, the City of Allen has security measures in place to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload or change information on this website are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.