How to Pay
Online Bill Payment
Residents can pay utility bills online by credit or debit card. A simple, one-time registration process provides access to utility bill statements and payment options. Residents receive an email when new statements are available. View registration instructions and sign up now
By Mail
Payments may be mailed to:
City of Allen
Utility Billing
305 Century Parkway
Allen, TX 75013
Pay in-person
You may make your payment in person at:
Utility Billing
Community Services Department
1st Floor of Allen City Hall
305 Century Parkway
Allen, TX 75013
Phone: 214.509.4560
Hours
Monday through Friday, 8 a.m. to 5 p.m.
Closed Saturday and Sunday
Night Drop
A secured, drive-through drop box is available in the parking lot of City Hall (305 Century Parkway). The drop box is located just south of the Municipal Court / Parks & Recreation Building.
Automatic Bank Draft
Residents can pay utility bills through easy and convenient automatic bank draft. The amount owed is withdrawn automatically from a checking or savings account. Because payment is automatic, there are no late fees or postage costs. Residents continue to receive a monthly statement showing current charges. Customers can enroll, update or cancel an automatic bank draft by using the online Citizen Self Service portal.
Bill Averaging
Utility bill averaging allows customers to pay the same amount for their water bill each month over an 11-month period with the 12th month as the “settle-up” month. The monthly rate is established based on water usage over the previous 12 months. Customers still receive a monthly utility bill, but the amount owed is withdrawn automatically from a checking or savings account on the date the bill is due.
Enrollment for bill averaging is offered once a year during the month of September.