Emergency communication and dispatch operations are among the most vital services for the police and fire departments. Public Safety Telecommunicators provide 24-hour emergency and non-emergency service dispatching to the citizens of Allen, acting as a critical link between citizens in need and responding personnel. They receive calls through "Enhanced 911" and non-emergency phone lines, provide medical instruction while first responders are en route, and offer reassurance and understanding to citizens during an emergency.
Emergency Assistance for Hearing Impaired
Public Safety Telecommunicators are trained to assist hearing-impaired callers through the Telephone Device for the Deaf (TDD) phone line.
Warrant and Criminal History Checks
Public Safety Telecommunicators check for warrants and criminal histories. They also use the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC) database to determine if property is stolen.