Water Quality and Safety
The City's drinking water comes from the North Texas Municipal Water District (NTMWD). Lake Lavon is the main water source for the district. Additional water supplies are available from Lake Texoma on the Red River and Lake Cooper in east Texas.
Water quality is regulated by the State of Texas. The City of Allen is rated as a Superior Water system, the highest level possible. Find more information about water quality on the North Texas Municipal Water District website.
Annual water system maintenance
Allen's water supplier, North Texas Municipal Water District (NTMWD), performs annual system maintenance to keep drinking water free of microorganisms. Some people notice a slight change to the taste or smell of tap water during this period, which typically occurs for four weeks in early spring. The change is caused by the temporary adjustment of chemicals used to treat our water from both chlorine and ammonia to chlorine only. Though water may taste or smell different, it is safe for drinking and bathing.
Water quality sampling and testing
Allen's water system is sampled and tested in accordance with state and federal requirements to ensure the citizens of Allen have a safe supply of water. At the City's pump station, water conditions are monitored 24 hours a day to ensure disinfectant concentrations remain high enough to eliminate microorganisms, yet low enough to ensure safe consumption.
Lead and copper testing
Water pipes and storage systems used by the City of Allen and NTMWD do not contain any lead. However, some homes built before 1986 may have lead or copper pipes, fixtures or solder. Allen participates in the The Texas Commission on Environmental Quality (TCEQ) lead and copper monitoring program, which collects samples from homes built before 1986 for laboratory testing.
In 2023, the City of Allen partnered with 120Water to solicit volunteers, distribute test kits and collect water samples from qualifying homeowners. Test results will be returned to homeowners within 10 business days and later posted on Texas Drinking Water Watch website and in the 2024 Annual Water Quality Report.
More information on lead and copper regulation is available on the Environmental Protection Agency (EPA) website and the Texas Commission on Environmental Quality (TCEQ) website.
A backflow prevention assembly is used to prevent contaminated water from irrigation systems, fire sprinkler systems and other external sources to “backflow” into customers' drinking water. Backflow devices must be inspected annually. The City of Allen partners with Aqua Backflow to track and monitor backflow test reports. Water customers are responsible for hiring a licensed TCEQ inspector who is registered in Allen.
Water storage tank maintenance
Professional inspectors examine Allen's water storage tanks and towers annually to ensure they remain in good condition. Cleaning and repainting is sometimes recommended to remove sediment and protect surfaces.
Get involved in water safety
- Report a water leak: Use MyAllen to report a water leak, broken sprinkler head or standing water on a street, sidewalk or alleyway. You also can download the app for iOS or Google devices.
For water/sewer emergencies, call 214.509.4530 to reach our 24-hour hotline.
- Contact the Environmental Protection Agency (EPA): The EPA Region 6 Main Office, which serves five states including Texas, is located at 1445 Ross Ave., Suite 1200, Dallas, TX 75202. The main switchboard may be reached at 800.887.6063. To view current directors of external affairs, water and compliance divisions, consult the organizational chart and directory.
- Influence EPA regulations: Residents can comment on pending or proposed regulations by accessing information and submitting comments at Regulations.gov. The website also allows you to sign up for email alerts about pending regulations.
- Make an environmental complaint: The Texas Commission on Environmental Quality enforces environmental laws and regulations. If you want to learn more about the enforcement process or make a complaint, visit TCEQ.texas.gov/compliance.
Community ServicesPhysical Address
305 Century Parkway
Allen City Hall, First Floor
Allen, TX 75013
Monday-Friday: 8 a.m. to 5 p.m.
24-Hour Water/Sewer Emergency
Water Restrictions Hotline