Online Help Desk
We are currently experiencing an issue with our online help desk portal. Please email email@example.com for non-emergency questions or support requests. The mobile application is working and requests and questions can still be submitted by using the MyAllen app.
Our Online Help Desk gives you a quick way to report issues or find answers about city services. You can enter a service request or report an issue online 24/7 or search our KnowledgeBase for answers to our most frequently-asked questions.
Benefits for Residents
- Easily report about issues like barking dogs, abandoned vehicles, overgrown trees, unsafe sidewalks, graffiti or potholes.
- Search our KnowledgeBase for frequently-asked questions or ask your own.
- Issues are automatically delivered to the right staff member—no need for residents to go to city hall or spend time on the phone.
If you are reading this from a mobile device, consider downloading our mobile app, MyAllen. The app contains the same features as the Online Help Desk, with options to attach a photo or include a GPS location of the issue.