Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal Inc. (CWD). Other department efforts include water conservation and environmental education and support for Keep Allen Beautiful.

The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies


The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.

Municipal Utility Usage


The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
  1. White icons of a shower, bathtub and sink on a blue background

    Annual Water System Maintenance Runs March 4-April 1

    A temporary change in disinfectant used by Allen's water supplier, North Texas Municipal Water District (NTMWD) might make your water might taste or smell different, but it's safe for drinking and bathing. Read on...
  2. Photo of volunteers in a wooded area removing a tire from a creek bed.

    Keep Allen Beautiful Celebrates 2018 Impact

    More than 3,800 volunteers collected litter, planted trees, sorted donations and held contests to foster a cleaner, healthier and more beautiful Allen. Read on...
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