Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal Inc. (CWD). Other department efforts include water conservation and environmental education and support for Keep Allen Beautiful.

The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies


The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.

Municipal Utility Usage


The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
  1. Repairs at Custer Road Transfer Station through April

    One of the three resident drop-off pits at the Transfer station is closed for repairs through April. Residents should expect longer than typical wait times for waste disposal during this construction period.
  2. Water bill adjustments for repaired leaks

    Customers may request a water bill adjustment for sudden leaks and other unexpected water losses, such as those due to frozen pipes or plumbing fixtures.
View All News