The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.
The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.
Water Quality and Microconstituents in Water Supplies
The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.
Municipal Utility Usage
The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. Read on...