Utility Billing

The City of Allen provides water, sewer, drainage, trash and recycling services to Allen residents and businesses. Utility Billing, a division of the Community Services Department, is responsible for customer services related to these utilities. This includes initiating and terminating services and all billing and collection services. Customers are billed on a monthly basis.

Senior Discount Available for Residential Trash Service


The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Please read notice of implementation and application to see about eligibility. The application is on page 2.
  1. Allen Aerial Shot with Water Tower

    Good News! Water Rate Increase Will Be Smaller than Expected

    Allen residents will get some relief from an expected 10% increase in the City’s water rates. Read on...
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