Utility Billing

Pay for your water, sewer and trash/recycling service using one of our convenient options.

  • Pay Online: You can pay your bills online using Citizen Self Service. If you haven’t used this service before, please follow these instructions to create a new account.
  • Drive-Thru Payments: If you are paying by check or money order, you may drop your payment in the Utility Billing drop boxes located at Allen City Hall (305 Century Parkway). One is located near the front flagpole; the other is behind the building, in a small roundabout between City Hall and Allen Police Headquarters. Do not drop off cash payments.
  • Pay by Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill. Do not mail cash payments.
  • Pay in Person: Customer Service windows at Allen City Hall (305 Century Parkway) reopened May 18 with new safety protocols. Face coverings are required.
  • Pay by Phone: Phone payments still will be accepted temporarily. Please call 214.509.4560 during business hours to speak with a Customer Service Representative.

Account Questions


Our team is here to help! Please call 214.509.4560 to speak to a Customer Service Representative or email us with your questions.
  1. COVID-19 utility assistance now available

    If you lost income due to COVID-19, you may qualify for assistance to help catch up on missed payments and late fees on your City of Allen utility account. Find out if you qualify.
  2. "Past due" notices temporarily suspended

    Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. Read on...
  3. New utility billing system released in January 2020

    City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system. Read on...
  4. Senior discount available for residential trash service

    The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Read on...
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