Support Services

The Support Services Division runs many "behind the scenes” aspects of the Allen Police Department. The division consists of communications/dispatch, vehicle service, animal control, school resource officers, records, training and the jail. This Division also manages property and evidence.


The Records Unit provides copies of accident reports and issues solicitor permits. For information, call 214.509.4350.

Animal Control

The Animal Control Unit addresses issues related to domestic animals, wildlife, and livestock. It also operates the Allen Animal Shelter. For information, call 214.509.4378.


The City of Allen is one of only three cities in Collin County to have its own functional jail. The jail holds prisoners with Class C misdemeanors. Persons wishing to visit a prisoner or to pay a prisoner’s fine or bond must inquire at the front desk at the Allen Police Station. Visitation hours are 9-11 a.m. and 7-9 p.m. daily.