Adult Leagues: Ice for All Experience Levels

Looking for a beginner or competitive league in Allen? No matter your skating level, we've got an option for you at Allen Community Ice Rink.

Our goal is to develop your hockey game with a rounded approach that includes skate skill building, stick-time practice, and participation with a team in one of our leagues. Learn more about league options below.

Thank you League Partners!

Allen Community ...

Fall into the Latest LIFE in Allen Activity Guide

Fall activities in the latest LIFE in Allen activity guide are OPEN for registration! Start your search in ActiveNet to see every activity we’re offering this fall.

Adjustments and Cancellations due to COVID-19

As the fall session begins, health a...

ACIR Now Open with Operational Adjustments

Allen Community Ice Rink (ACIR) is open with operational adjustments for added safety. You can read our new procedures below.

In accordance with a statewide executive order, City of Allen facilities require use of face coverings in public spaces.

Cleaning a...

Celebrate safely this Halloween

Though the City of Allen does not designate dates or times for trick-or-treating, we encourage residents to follow these tips for safer celebrations.

Halloween guidance from the Centers for Disease Control and Prevention (CDC)

Many traditional Halloween act...

Improved MyAllen app and request center coming September 29

Spot a water leak or pothole? Can’t remember your recycling day? Use the improved MyAllen app and request center to receive reminders, submit service requests and get updates when the problem is solved.

When will it be available?

The improved MyAllen app an...

Water Rates Will Not Increase, Wastewater Rate Change Takes Effect Nov. 1

The City of Allen will not increase water rates to City customers in the coming year. Wastewater rates will increase by 5 percent, or approximately $2.82 per month for residential accounts*. These rates will be effective Nov. 1.

Why are water rates remaini...

Facility Updates Approved by City Council

Allen City Hall, Joe Farmer Recreation Center and Don Rodenbaugh Natatorium will soon receive new enhancements thanks to Allen City Council.

Allen City Hall’s entryway will be remodeled so the reception desk is more easily accessible upon enterin...

Allen City Television Wins 8 National Awards

ACTV has once again been named among the best municipal television stations in the nation on September 4, 2020 when it received the prestigious Overall Excellence in Government Programming award at the National Association of Telecommunications Officers a...

2020-2021 Budget, Tax Rate Approved

Allen residents will continue benefiting from one of the lowest property tax rates in Collin County following the approval of the city’s 2020-2021 tax rate and budget.

Allen City Council voted to lower the city’s property tax rate durin...

City of Allen and ASA Forge New Partnership

The City of Allen has marked a new milestone in its decades-long community partnership with Allen Sports Association.

On August 25, Allen City Council unanimously approved an agreement with Allen Sports Association (ASA) to grant the organization regular u...

Change in polling location for November 3 election

One of the most popular polling locations in Collin County is moving to a new Allen location to accommodate large voter turnout and improve social distancing. Voters can visit Allen Event Center for early voting (October 13-30) or on Election Day (Novembe...

Census Takers to Start Visiting Nonresponding Households in North Texas

Source: U.S. Census Bureau

DALLAS – Census takers in North Texas are working to follow up with households that have not yet responded to the 2020 Census.

Currently the average self-response rate in North Texas is 60.3 percent. The Census Bureau wi...

New Service Hours for Utility Billing

Beginning August 3, City of Allen Utility Billing service windows and phones are open from 7 a.m. to 5:30 p.m. Monday through Friday. Go to the Utility Billing page.

Customer Service windows are located on the first floor of Allen City Hall, 305 Century Pa...

Internal Audit of Residential Water Use, Billing Practices Completed

An internal audit of the City’s meter reading, utility billing and meter testing practices found no instances of overbilling and no discrepancies in bills recalculated in the review. The audit did reveal a need for policy improvements and update...

New Statewide Order Takes Effect July 3 Requires Face Coverings in Public

(Office of the Texas Governor: July 2, 2020, Austin, TX)

Governor Greg Abbott today issued an Executive Order requiring all Texans to wear a face covering over the nose and mouth in public spaces in counties with 20 or more positive COVID-19 cases, with fe...

Online Application for Housing & Living Assistance Available for Allen, Collin County Residents

Collin County families and individuals impacted by COVID-19 can now apply online for housing and living assistance grants, part of the Collin CARES recovery plan that provides up to $2,500 in monthly financial assistance to each qualifying household.

Progr...

Get trash day reminders with new MyAllen App

Struggling to remember which week the recycling truck comes? Can’t keep up with changes to the holiday collection schedule? Sign up for trash and recycling reminders through the new MyAllen Mobile App and never miss collection day again!

1. Beginning on Septe...

"Past Due" Utility Notices Suspended

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are sent to customers wh...

Allen COVID-19 Weekly Snapshot: September 21-27

Sixty-one Allen residents tested positive for COVID-19 this week. On September 27, the number of active cases in Allen was 59. New Cases Allen averaged nine new cases per day during the week of September 21-27. A total of 61 new cases we...

Allen COVID-19 Weekly Snapshot: September 14-20

Fifty-two Allen residents tested positive for COVID-19 this week. On September 20, the number of active cases in Allen was 49.

New Cases

Allen averaged seven new cases per day during the week of September 14-20. A total of 52 new cases were added this week....

Governor Abbott Modifies Open Texas Checklists

On September 17, Governor Greg Abbott announced modifications to some Open Texas Checklists, impacting occupancy limits and other protocols.

The following may operate up to 75% capacity, effective September 21, 2020:

• Gyms / Exercise Facilities
• Manufacturers
• M...

Allen COVID-19 Snapshot: September 7-13

Thirty Allen residents tested positive for COVID-19 this week, bringing the number of active cases in Allen to 38.

New Cases

Allen averaged four new cases per day during the week of September 7-13. A total of thirty new cases were added this week.

Total Conf...

Protect Your Health: Get Your Flu Shot

As COVID-19 continues spreading, health officials urge you to get vaccinated against another common virus: the flu. Because of their similar symptoms, it may be hard to distinguish between the flu and COVID-19 without getting a test. This could force you ...

"Past Due" Utility Notices Suspended

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are sent to customers wh...

COVID-19 Testing for Qualifying Individuals

COVID-19 testing now is available for qualifying individuals at these local facilities. All facilities have their own criteria to meet before testing.Remember to check first with your primary care physician. Contact each facility prior to arriving to make...

Allen Fire Department Provides COVID-19 Help Line

If you live or work in Allen and have questions about COVID-19 response or preparedness, call the Allen Fire Department Help Line at 214.509.4333.

This Help Line is designed for Allen residents and businesses with questions about new restrictions, protecti...

Fall into the Latest LIFE in Allen Activity Guide

Fall activities in the latest LIFE in Allen activity guide are OPEN for registration! Start your search in ActiveNet to see every activity we’re offering this fall.

Adjustments and Cancellations due to COVID-19

As the fall session begins, health a...

Appalachian Trail: Challenge of the Year

The Appalachian Trail - all 2,200 miles of it - is the focus of Don Rodenbaugh Natatorium’s 2020 Challenge of the Year. And, since the facility is closed temporarily, we are moving this challenge to where you are - home!

All you have to do to joi...

Protect your health: Get your flu shot

As COVID-19 continues spreading, health officials urge you to get vaccinated against another common virus: the flu. Because of their similar symptoms, it may be hard to distinguish between the flu and COVID-19 without getting a test. This could force you ...

Allen Fire Department provides COVID-19 Help Line

If you live or work in Allen and have questions about COVID-19 response or preparedness, call the Allen Fire Department Help Line at 214.509.4333.

This Help Line is designed for Allen residents and businesses with questions about new restrictions, protecti...

Plan for a safe hunting season

Source: Texas Poison Center Network

Hunting season is rapidly approaching. Whether experienced or not, hunters should concentrate as much on being safe as they do on being successful. Please read the following poison safety tips from the Texas Poison Cente...

Fall into the Latest LIFE in Allen Activity Guide

Fall activities in the latest LIFE in Allen activity guide are OPEN for registration! Start your search in ActiveNet to see every activity we’re offering this fall.

Adjustments and Cancellations due to COVID-19

As the fall session begins, health a...

Fall into the Latest LIFE in Allen Activity Guide

Fall activities in the latest LIFE in Allen activity guide are OPEN for registration! Start your search in ActiveNet to see every activity we’re offering this fall.

Adjustments and Cancellations due to COVID-19

As the fall session begins, health a...

September is National Library Card Sign Up Month

September is Library Card Sign-up Month, a time when Allen Public Library joins the American Library Association (ALA) and libraries nationwide to remind parents, caregivers and students that signing up for a library card is the first step on the path to ...

What's New at Allen Public Library

Allen Public Library has a few new services for patrons: Ask APL, Book Bundles, and a youth version of our Next Reads service.

Ask APL

Would you like personalized assistance and resources from library staff from the comfort of your home?  Try Ask A...

Allen Public Library is Open!

Allen Public Library is open to the public with adjusted hours and limited occupancy.

Hours of operation

Allen Public Library will be open from 10 a.m. to 6 p.m. Monday through Friday during this initial phase of operations. The facility will be closed to t...

Ready. Set. TO GO!

Allen Parks and Recreation special events division is bringing creative events for you to experience at home, outside and online. Thanks to our partner CoServ, we will be hosting FOUR special events: 

Ready. Set. Camp-In (September 19)

Families wil...

Fall into the Latest LIFE in Allen Activity Guide

Fall activities in the latest LIFE in Allen activity guide are OPEN for registration! Start your search in ActiveNet to see every activity we’re offering this fall.

Adjustments and Cancellations due to COVID-19

As the fall session begins, health a...

Operational Changes and Reopening Plans

Allen Parks and Recreation is planning a phased return to operations to align with state guidelines and protect the health of both citizens and staff.

Now Open

Registration is open! Register in ActiveNet. The following facilities are open; however, some lim...

Appalachian Trail: Challenge of the Year

The Appalachian Trail - all 2,200 miles of it - is the focus of Don Rodenbaugh Natatorium’s 2020 Challenge of the Year. And, since the facility is closed temporarily, we are moving this challenge to where you are - home!

All you have to do to joi...

Join our force - now offering lateral entry!

We're one of the few departments in Dallas Fort-Worth with a lateral entry program for officers with prior experience.

Urban wildlife in Allen

Bobcats, coyotes and other urban wildlife are present throughout North Texas, including here in Allen. However, seeing these animals in your neighborhood can be unnerving. Read on for the top questions about urban wildlife, including ways to protect your ...

Allen Police introduce first pursuit-rated hybrid patrol car

Allen debuted the first of two pursuit-rated hybrid police vehicles this summer. The vehicles are 2020 Ford Police Interceptor Utilities (much like the Explorer) and were approved by City Council for purchase this budget year. 

The new vehicles ar...

Allen Parks and Recreation: Capturing the Allen Spirit

How community input drives design of Allen’s favorite spots to play.

A bat sweeps through the humid air hovering over home plate. A softball meets the edge with a metallic thwunk. Cheers erupt from the concrete bleachers as the player rounds first. Lights illuminate the outfield as the ball bounces into a waiting mitt.

Thre...

Community Development: Building an Allen for the Ages

How Community Development staff protects Allen’s character and plans for its future.

Every time Allen racks up another accolade (such as CNBC’s “Best Suburb in Texas” or MONEY Magazine’s “#2 Best Place to Launch a Career”), Allen residents are delighted, but not surprised.“No wonder I love living here!” gushed one citizen on Facebook.“Shh...

Finance: Doing More with Tech

From automation to artificial intelligence, Allen’s Finance Department harnesses technology to keep costs in check.

If time is money, then wasted time is wasted money. And wasted money is something the City of Allen Finance Department can’t stand.

“We’re constantly on the hunt for savings,” said Eric Cannon, Allen’s Chie...

Community Services: All in a Day's Work

Community Services puts heart and soul into Allen’s “dirty jobs.”

There are dozens of job titles in Allen’s Community Services department. Water Foreman. Pump Station Operator. Fleet Coordinator. Lead Custodian. But to succeed at any one of them, Director Steve Massey believes you must be part mechani...

Allen Fire Department: Answering the Call

How Allen Fire Department empowers every citizen to save lives.

Allen Fire Chief Jon Boyd knows the value of special equipment. In fact, his department purchased $1.1 million of it last year alone—including extrication tools to free trapped drivers in seconds, thermal imagers to illuminate signs of life in a...

Allen Police Department: Rethinking School Threats

Allen Police Department initiates a new program to help prevent every parent’s worst nightmare.

From Sandy Hook to Santa Fe, two words echo in the aftermath of nearly every school shooting. The simple refrain slices through debates about background checks and waiting periods, metal detectors and armed teachers, revealing a security gap no single pol...

Allen Public Library: “As Allen Changes, So Do We”

Allen Public Library holds a mirror to the community through programs, acquisitions and outreach.

Step into Allen Public Library any day of the week and you’ll be met with a hive-like hum of activity. Children flit from fish tank to finger puppets on the way to story time. Students swarm tables, study rooms and quiet patches of carpet, a web of laptop...

Engineering: “We Don’t Just Go with the Flow”

Allen engineers find innovative solutions to keep traffic, waste and business moving.

Ask anyone in North Texas to name the worst thing about living here, and you’re bound to hear the same word over and over. Traffic. From 2018 to 2019, the North Central Texas Council of Governments estimates Collin County grew by more t...

City Secretary: Under the Law, Above Reproach

Allen’s City Secretary adds new features to help citizens access public records.

It’s perhaps the most misunderstood title in city government, but it’s one City Secretary Shelley George wears with pride and good humor.

“I once took a call from a longtime resident asking me to type a letter for her,&rdq...

Allen Convention & Visitors Bureau: Be Our Guest!

A dazzling hotel and convention center draws new visitors (and dollars) to Allen.

When the first guest checked in to the Delta by Marriott Dallas Allen and Watters Creek Convention Center on January 15, they weren’t just booking a room. They were ushering in a new era of Allen tourism.

“It changes the entire landscap...

Human Resources: If You Can’t Join Them, Beat Them

Streamlined hiring helps Allen snag top candidates before someone else does.

Economic booms, like the one rippling furiously across North Texas, give cities like Allen a lot to celebrate. Unemployment is low. Wages are up. People feel better about taking professional risks, such as starting a business or gunning for a new job.

The ...

Allen EDC: Allen's Corporate Matchmaker

Allen Economic Development Corporation courts the employers of tomorrow.

In the early 90s, City leaders realized Allen had a problem. The population was booming, more than doubling to 18,000 residents within a decade. But with few businesses, homeowners were shouldering nearly all the tax burden.

“At the time, we were...

Information Technology: All the Bytes We Cannot See

Invisible networks, designed by I.T. staff, make Allen secure, agile and resilient.

When twelve of the world’s top Overwatch players took the stage in front of thundering fans at Allen Event Center, a municipal technology budget was likely the last thing on their minds. Yet as the match unfolded on the arena’s jumbotr...

Public and Media Relations Office: Telling Allen’s Story

Allen’s Public and Media Relations Office uses creativity to inform and inspire.

From the pages of a favorite fairytale to the latest binge-worthy streaming series, we humans are captivated by stories. They instruct, influence, infuriate and inspire. They introduce us to new perspectives and help us investigate our world.

Whether posti...

Mayor Stephen Terrell: A Legacy of Service

Mayor Stephen Terrell leaves his mark on Allen.

When Mayor Stephen Terrell was first elected to Allen City Council in 1991, the city population had just crossed the 20,000 mark. As a small business owner, Terrell was driven to expand Allen’s economic tax base to help alleviate the tax burden ...

Fall into the Latest LIFE in Allen Activity Guide

Fall activities in the latest LIFE in Allen activity guide are OPEN for registration! Start your search in ActiveNet to see every activity we’re offering this fall.

Adjustments and Cancellations due to COVID-19

As the fall session begins, health a...

Water rates will not increase, wastewater rate change takes effect Nov. 1

The City of Allen will not increase water rates to City customers in the coming year. Wastewater rates will increase by 5 percent, or approximately $2.82 per month for residential accounts*. These rates will be effective Nov. 1.

Why are water rates remaini...

Change in polling location for November 3 election

One of the most popular polling locations in Collin County is moving to a new Allen location to accommodate large voter turnout and improve social distancing. Voters can visit Allen Event Center for early voting (October 13-30) or on Election Day (Novembe...

September is settle-up month for budget billing customers

September is settle-up month for all customers participating in our Budget Billing Program. Deferred balances are included in the total amount due, as well as current charges for the September bills.

Customers can view their deferred balance on each monthl...

"Past due" notices temporarily suspended

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are usually sent to cust...

New utility billing system released in January 2020

City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system.

• View registration instructions
• Pay online
• Create your account
• FAQ

Senior discount available for residential trash service

The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Learn more. 

Save on Smart Gardening Supplies

Get a head start on your gardening efforts with 25% discounts on bagged and bulk products from Texas Pure Products.

Available products include several varieties of compost, planting mix, mulch and more.

This discount is available September 14-30 and only ap...

Who Knew? Questions and Answers on Water Use

The Public and Media Relations staff have been posting and sharing landscaping and watering tips for months to benefit both your lawn and water bill this summer. We are sharing information from our own Water Conservation pages and Sustainable Landscape Se...

Using Sprinklers Too Often Wastes More than Just Water

Take control of your water use by learning how to set and check your sprinkler controller. 

Look for signs of unexpected sprinkler settings

In many cases of high water use, improper controller programming—including unexpected second or th...

Who Controls Your Sprinkler System: You or Mother Nature?

Weather changes have a great impact on Allen’s water use, especially for homeowners with SMART sprinkler controllers. Here’s how average temperatures, average rainfall and the speed at which water evaporates due to other factors (such ...

Daytime Watering Restrictions in Effect Through Oct. 31

From April 1 to October 31, sprinkler use is not allowed between 10 a.m. and 6 p.m. This helps reduce water lost to evaporation.

Sprinklers/irrigation systems may be used up to twice per week on assigned watering days, as needed. This includes sprinklers a...