Now available in Google Play for Android and App Store for iOS products, the City of Allen has launched “MyAllen” to help residents report issues and find answers.
MyAllen, the City’s first mobile app, allows users to submit non-emergency service requests, report concerns or browse the city’s frequently-asked questions – all from their mobile device. MyAllen includes the ability to add a GPS location, attachments or photos, if needed. Once the request or concern is submitted, the message is automatically routed to the appropriate department. The app also features access to city news, job postings, a staff contact list, and park and trail directories.
“In Allen, we make it a priority to put people first and be as accessible as possible. Having the MyAllen app available at their fingertips, gives us one more way to continue providing excellent customer service to our citizens,” said Allen Mayor Stephen Terrell.
When not using a mobile device, users will be able to access the Online Help Desk, which also provides the ability to submit non-emergency service requests, report concerns or browse the FAQs.
The app is free and available now by searching “MyAllen.”