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The original item was published from 3/14/2016 11:31:59 AM to 4/2/2016 12:00:07 AM.

News Flash

Police Department

Posted on: March 14, 2016

[ARCHIVED] Do You Know When to Call 911?


Learning the best use of 911 services allows police to respond quickly to life-threatening situations. Police urge you dial 911 for emergencies only, such as saving a life, stopping a crime or reporting a fire. For non-emergencies in Allen, call 214.509.4321.

If you must dial 911, stay calm. Listen carefully to the 911 call taker and follow all instructions. Prepare to give them information, especially your location. If possible, use a landline to call 911; cell phones do not provide emergency dispatchers with exact locations. If you must call with a cell phone, know your surroundings and landmarks to help emergency crews locate you.

Police also remind parents that old cell phones phones are not toys. Wireless phones with no active service can still call 911.

The Allen Police Department's public education specialist offers 911 Public Education outreach programs tailored to a variety of audiences, including children, teens, senior citizens, and special needs citizens.

Learn more about 911 outreach programs.
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