Mayor Stephen Terrell proclaimed April 10-16 as “Public Safety Telecommunicators Week” and encouraged citizens to show appreciation for Allen’s emergency dispatchers.
“Public Safety Communication Technicians are the first and most critical contact our citizens have with emergency services and are the single vital link for our police officers and firefighters,” said Terrell during the city council meeting on April 12. “The safety of our police officers and firefighters is dependent upon the quality and accuracy of information obtained from citizens who telephone the Allen Police and Fire Communications Center.”
Communication technicians provide 24-hour emergency and non-emergency service dispatching to the citizens of Allen. They are trained to assist hearing-impaired callers through the Telephone Device for the Deaf (TDD) phone line. They also check for warrants and criminal histories and use databases to determine if property is stolen.