All emergency 9-1-1 service is out in Allen and Collin County. All calls to Allen Police or Fire should use the non-emergency number (214.509.4156) until further notice. This includes all police and fire/medical emergencies.
A team is currently working on the issue. Updates will be posted on the City of Allen website, once available.
Please do not try to call 9-1-1 at this time. This will only slow down the repair efforts and increase unnecessary call volume when the repair is made.