News Flash

Community Services

Posted on: October 15, 2019

Water Rate Changes Take Effect Nov. 1


The City of Allen is adjusting water and sewer rates to cover increased costs. For Allen residents with average water use, this change will increase water bills by approximately $8.33 per month.*

Why are rates changing?

Like many North Texas cities, Allen purchases drinking water and the transport/treatment of sewage from North Texas Municipal Water District (NTMWD). This year, NTMWD’s wholesale water rates increased by 2.4% and wastewater transport/treatment rates increased by 19.5%.

These increases pay for key projects that ensure safe, reliable drinking water for Allen residents, including an ozone disinfection system, new lakes and pipelines, water storage tanks and new wastewater plants.

This rate change also helps pay for water and sewer system maintenance and other improvements to Allen’s water system required by state and federal governments.

Allen’s Water and Sewer Fund is not supported by property taxes; it only receives revenue through charges to customers.

What is Allen doing to control rising rates?

Even though wholesale water rates have risen steadily since 2015, the City of Allen used its Water and Sewer Fund balance to cover some of the increase through 2019 to reduce the impact to customers.

In 2017, Allen City Council also voted to raise fees on developers to help cover rising infrastructure costs.  They also changed the way water and sewer projects are financed to save customers $15.75 million over the next ten years.

Thanks to these efforts, most Allen residential customers will continue to pay a lower rate than neighbors in every NTMWD member city, including Frisco, Plano, Richardson and McKinney.

How can I reduce my utility bill?

The most effective way to lower your bill is to reduce summer water use. Don’t water your lawn more than twice per week; during cooler and more rainy months, you might not need to water at all! Find more tips from City of Allen Water Conservation.

We’ll help cover the cost of water-conserving SMART irrigation equipment, rain and freeze sensors, low-flow toilets, water-efficient washing machines, pressure-reducing valves and rain barrels through the H2Ome Improvement Rebate Program. View offers and apply.

If you’re over 65, enroll in our 20% discount for residential trash service by visiting Utility Billing on the first floor of Allen City Hall.

*For residential accounts using 10,000 gallons of water per month, the current $97.62 bill will increase to $105.95. The average Allen resident’s annual water use is 113,448 gallons, or 9,454 gallons per month. See full rate schedule.

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