News Flash

Community Services

Posted on: November 18, 2019

Upgrades Coming to Allen’s Utility Billing System

older couple looking at laptop and smiling at each other

City of Allen utility customers will soon have access to a more user-friendly system for paying utility bills.

Allen is replacing a 20-year-old payment system with a modern user interface which provides real-time payment updates, printable bills and options for paperless enrollment.

Customers who pay bills in person, send payments via mail or have payments automatically withdrawn from a bank account will not be required to create an account unless they want to view bills online or make an online service request.

Customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing will need to create a username and password in the new system. Registration in the new billing system will begin January 16.

These changes mark the end of a five-year project to replace disparate and decades-old systems with a single, streamlined product. Allen is already using the new system for its financials, human resources/payroll, service/work orders, planning/zoning, permitting and municipal court software.

“This allowed us to identify and work out issues before introducing a new system to our 30,000+ utility customers,” said Community Services Director Steve Massey, who oversees utility billing. “Even so, we are dedicating additional staff to answer questions and help customers enroll in the new system quickly and painlessly.”

Detailed enrollment instructions will be available beginning in mid-December via the City of Allen website. Reminders will also be included in customer’s utility bills, City social media accounts, E-newsletters, emails to credit card customers and digital signs located at City facilities.

Find more local stories at AllenNews.org.
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