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The original item was published from 3/20/2020 4:42:00 PM to 4/7/2020 9:15:06 AM.

News Flash

City of Allen - Headline Updates

Posted on: March 20, 2020

[ARCHIVED] City Operational Changes Begin Monday, March 23

Text - Important Notice: Operational Changes

The City of Allen is dedicated to providing essential services while keeping your safety in mind. Effective Monday, March 23, most facilities will be closed in order to limit unnecessary physical contact as we work to prevent the spread of COVID-19. For this reason, all City services will be handled by phone, email, online and in-person by appointment only.

You will find detailed service information at and a list of digital services can be found at

Please give us a call if you have questions or inquiries. A main list of central numbers is provided below. Facilities and most departments have service information posted on the website as well. 

Public Safety & Health

Code Compliance & Environmental Health  -  214.509.4160

Public Safety

Emergency 911
Police Non-Emergency Dispatch  -  214.509.4321 or 4323
Police General Inquiries  -  214.509.4200
Police Records  -  214.509.4350
Fire Emergency Preparedness  -  214.509.4333

Medical Questions on COVID-19

Texas Health Resources 24-hour hotline  -  682.236.7601

City Services and Facilities

Allen Service Center (closed to public)  -  214.509.4500
Animal Shelter (adoptions by appointment only)  -  214.509.4378 - More information.
City Hall (automated response)  -  214.509.4100 or email

Community Services  -  214.509.4500

Utility Billing  -  214.509.4560 or email

Community Development

Permitting & Inspections  -  214.509.4130 or email
Planning & Zoning  -  214.509.4160 or email

Library  -  214.509.4900; closed to public
Municipal Court  -  214.509.4380; closed to public - More information.

Parks & Recreation  -  214.509.4700

All recreation facilities closed to the public. Registration, reservations and rentals suspended.
More information.

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