News Flash

Community Services

Posted on: May 6, 2020

Open me!

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Many residents start using more water this time of year as they fill pools, plant gardens and irrigate lawns/landscaping. Examining bills early in the season can help identify potential leaks or overwatering, allowing you to help control future bills.

This can also prevent surprises related to automatic billing processes, such late fees from automatic payments tied to expired or outdated credit card information. 

"We know that COVID-19 has disrupted life for many of our customers,” said Community Services Director Massey. “We want them to know they have options, and can reach out to us now to address issues and create plans before we return to our regular payment processes.” 

Massey says customers who use automatic credit card payments should pay particularly close attention to their bills. Some have not yet enrolled in the City’s new online payment system, causing interruptions to automatic payments and potential automatic late fees. 

Though the utility billing counter at Allen City Hall is currently closed, the City continues accepting payment via a drop-box located in the parking lot. Online payments and mail-in payments continue to be processed. For a limited time, customers may also pay their bills over the phone by calling 214.509.4560. If the call is not immediately answered, please leave a detailed message. The line is monitored throughout the day and a representative will call you back as soon as possible.

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