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The original item was published from 9/1/2020 10:16:10 AM to 9/23/2020 10:21:39 AM.

News Flash

City of Allen Headline News

Posted on: September 1, 2020

[ARCHIVED] Improved MyAllen app and request center coming in September

MyAllen Mobile App logo and screenshot

Spot a water leak or pothole? Can’t remember your recycling day? Use the improved MyAllen app and request center, coming later this month, to receive reminders, submit service requests and get updates when the problem is solved.

When will it be available?

The improved MyAllen app and request center will be launched in late September. Details will be posted at

What if I have the old MyAllen app?

If you previously downloaded an older version of the MyAllen app, you’ll need to delete it and download the updated version once it is available. As of September 30, the old app will no longer be supported and users may receive an error message if they attempt to make a request.

Why the upgrade?

The improved MyAllen app allows users to complete more than 50 common service requests. Because it automatically generates reports in multiple city work order systems, users have the ability to receive ongoing updates as their issue is addressed.

The new app also helps residents remember their trash and recycling days with optional Collection Reminders. Once you sign up, you’ll receive push notifications and/or email reminders when it’s time to take the bins out. It even adjusts for holiday schedules so you never miss a collection again!

Look for more details and download instructions in late September.

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