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The original item was published from 9/24/2020 8:38:00 AM to 9/30/2020 5:38:53 AM.

News Flash

Community Services

Posted on: September 24, 2020

[ARCHIVED] Get trash day reminders with new MyAllen App

CWD recycling truck arrives at blue recycling bin on a pretty residential street

Struggling to remember which week the recycling truck comes? Can’t keep up with changes to the holiday collection schedule? Sign up for trash and recycling reminders through the new MyAllen Mobile App and never miss collection day again!

  1. Beginning on September 29, go to the MyAllen Request Center and click on "Collection Reminders" button.
  2. Enter your street address to find your collection schedule.
  3. Select your preferred reminder time and notification preference (email address or text).
  4. Regardless of your notification preference (email or text), you must click the confirmation link sent to your email inbox to begin receiving reminders. If you enrolled in text notifications, you must also respond to the text message sent to your cell phone.

What else can I do on the MyAllen Mobile App?

The new MyAllen app allows users to complete more than 50 common service requests. Because it automatically generates reports in multiple city work order systems, users have the ability to receive ongoing updates as their issue is addressed.

If you previously downloaded an older version of the MyAllen app, you’ll need to delete it and download the updated version once it is available on September 29. On that same day, the old app will no longer be supported and users may receive an error message if they attempt to make a request.

App download links, along with links to the updated customer request center, will be added here on the app's official launch date, September 29, 2020.

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