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The original item was published from 11/10/2020 3:34:10 PM to 11/28/2020 12:00:08 AM.

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City of Allen Headline News

Posted on: November 10, 2020

[ARCHIVED] Allen named among nation’s top Digital Cities – again!

Ranking #8 in its population category, the City of Allen is once again a winner in The Center for Digital Government (CDG) Digital Cities Survey. 

Now in its 20th year, the annual survey recognizes cities using technology to tackle response to the pandemic while continuing strategic initiatives to enhance services. 

Why Allen was selected 

The Digital Cities Survey was impressed with Allen’s focus on providing online services to engage citizens, boost cybersecurity practices and foster secure communications amid the pandemic. 

“City leadership shows how much they value citizen feedback and engagement through user-friendly platforms and highly accessible channels,” writes Adam Stone for  

Among the notable achievements in 2020: 

  • A new MyAllen request app allowing residents to report real-time work requests 
  • Online surveys allowing citizens to voice communication preferences 
  • Public comment cards for feedback during COVID-19 virtual meetings 
  • GIS restaurant map to support local businesses during pandemic 

Allen has continued investing in cybersecurity through required quarterly phishing tests and state-mandated trainings, which dropped click rates from 24 percent to 6 percent this year. Vulnerability management tools and a cyberincident response plan are also planned.

"Recognition as a repeat Digital City winner shows Allen continues to invest in the future for improved citizen experiences and smarter ways to work for our employees," said Eric Matthews, Director of Information Technology.

Read the full report at

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