News Flash

Utility Billing

Posted on: November 16, 2020

Option to pay water bills by phone ends Dec. 1

Person standing outside brick building texting on a smart phone

City of Allen utility customers may continue using walk-in, curbside or online payment options to pay monthly bills.

A phone payment option was temporarily offered beginning in March to serve customers unable to visit City Hall due to COVID-19 precautions. Additional safety measures have since been implemented, including social distancing markers and hand sanitizer stations. By state mandate, all visitors to Allen City Hall must wear a face covering.

Customers who prefer a contact-free payment option may continue paying bills online or using the curbside drop box located in front of Allen City Hall (305 Century Parkway) near the flagpoles.

All payment options

  • Pay OnlineYou can pay your bills online using Citizen Self Service. If you haven’t used this service before, please follow these instructions to create a new account.
  • Drive-Thru Payments: If you are paying by check or money order, you may drop your payment in the Utility Billing drop boxes located at Allen City Hall (305 Century Parkway). One is located near the front flagpole; the other is behind the building, in a small roundabout between City Hall and Allen Police Headquarters. Do not drop off cash payments.
  • Pay by Mail: You can mail your check or money order to City of Allen Utility Billing, P.O. Box 734802, Dallas, TX 75373-4802. Please include the payment stub found at the bottom of your bill. Do not mail cash payments.
  • Pay in Person: Customer Service windows at Allen City Hall (305 Century Parkway) are open with safety protocols. Face coverings are required.

Visit Utility Billing web page.

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