UPDATED FEB. 4, 4:25 P.M. - Road conditions are showing some improvement as of midday on Friday. However, ice and snow is still present on many roadways. Drivers are encouraged to use caution if they must venture out.
Closure information and service impacts
Allen Public Library and most recreation centers will reopen Saturday, Feb. 5 at noon. The Don Rodenbaugh Natatorium fitness center will reopen at noon, but the pool remains closed until Sunday at 1 p.m. City Hall campus, Allen Animal Shelter, and Allen Senior Recreation Center will reopen to the public on Monday. Visit CityofAllen.org/Closures for all facility details.
Trash and recycling service
Trash and recycling collection has been postponed for some customers. View details.
Tree limb disposal
The Texas Pure Products facility at the NTMWD Custer Road Transfer Station will be closed on Saturday, Feb. 5. If you're planning to dispose of any large limbs or branches using this D-I-Y disposal service, please check back on Monday for updated hours.
Fallen trees and branches
Many tree branches have snapped under the extra weight of ice. If a tree or branch is blocking a road, alley or sidewalk, contact the City of Allen 24-hour hotline at 214.509.4530 so crews can clear it. If you encounter a fallen limb or other storm debris on a City-owned park or trail, please report it using the MyAllen App. Property owners are responsible for cleaning up trees, limbs and branches which fall on their property. This includes business owners, homeowners and HOAs. Be sure to review disposal requirements for contractors and D-I-Y options before starting your cleanup.
The City of Allen gives priority attention to bridges, intersections and main thoroughfares when preparing for potentially icy conditions. The City does not have the resources to treat all residential/neighborhood streets during snow and ice events.
Warming stations and shelters
Local agencies are providing overnight shelter and warming stations. View list.
Don't call 9-1-1 if your power goes out. Contact your power company to report the outage using the information shared here or on your monthly statement. If you see fallen power lines on a road, alley or sidewalk, call 9-1-1 before contacting the power company.
Water/sewer leaks can be especially dangerous in when temperatures are below freezing. Report them right away by calling our 24-hour Water/Sewer Emergency Line at 214.509.4530. Learn more about preventing frozen pipes and locating your water shutoff.
Stay connected for closure, emergency information
CityofAllen.org is the primary source of closure and emergency information for the City of Allen. Citizens can also enroll in Hyper-Reach Emergency Notifications to get rapid alerts about urgent situations with a telephone call, text and/or email message. During emergencies, the primary social media channel used to share information is the City of Allen Facebook page.