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The original item was published from 2/3/2022 11:25:00 AM to 2/4/2022 4:52:30 PM.

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Community Services

Posted on: February 3, 2022

[ARCHIVED] Dealing with fallen trees or branches?

Crews drag broken tree limbs from an area exposed to motor traffic

This week’s winter storm may have left tree branches or other debris in yards, streets or other areas around Allen. If you're dealing with the aftermath of this weather, here’s what you need to know to clean up. 

Who’s responsible for cleaning up storm debris? 

If a tree or branch is blocking a road, alley or sidewalk, contact our 24-hour hotline at 214.509.4530 so crews can clear it. If you encounter a fallen limb or other storm debris on a City-owned park or trail, please report it using the MyAllen App. Property owners are responsible for cleaning up trees, limbs and branches which fall on their property. This includes business owners, homeowners and HOAs.  

If I hire a contractor, what should they do with debris? 

Contractors must dispose of any construction materials, yard waste and other debris they handle while working on your home. This includes roofing, siding, trees, limbs and branches. When choosing a contractor, make sure all disposal fees are included in your contract. 

If I do the cleanup myself, what should I do with debris? 

Homeowners can schedule a pickup for small quantities of loose brush by calling CWD at 972.392.9300 (option 2). 

Larger quantities than what CWD will collect must be taken to the NTMWD Custer Road Transfer Station (9901 Custer Road, Plano). Residents must show a current City of Allen water bill and current Texas drivers license with matching address. Loads must arrive in a car, pickup truck or flat-bed rental truck available at home improvement stores. No commercial loads, stake bed trucks or box trucks are permitted. Anyone who arrives in a contractor's truck will be considered a contractor and charged a disposal fee - even if they possess a utility bill and I.D. 

Learn more about disposal options at

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