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The original item was published from 2/24/2022 5:34:00 PM to 2/26/2022 12:00:03 AM.

News Flash

City of Allen Headline News

Posted on: February 22, 2022

[ARCHIVED] Conditions improving, City facilities reopening Friday

Iced tree branches

The Winter Storm Warning for Allen has expired, though the City continues monitoring road conditions and treating icy areas as necessary. Most City facilities will reopen on Friday.

Closure information and service impacts

The City Hall campus, including Municipal Court, will reopen to the public at 8 a.m. on Friday, Feb. 25. Find information on other closures and service impacts at

Road conditions and pre-treatment

The City of Allen gives priority attention to bridges, intersections and main thoroughfares when preparing for potentially icy conditions. The City does not have the resources to treat all residential/neighborhood streets during snow and ice events.

Power outages

Don't call 9-1-1 if your power goes out. Instead, report power outages or check for updates using these resources.

  • If you are experiencing an outage: Contact your power company to report the outage using the information found on your monthly statement. If you see fallen power lines on a road, alley or sidewalk, call 9-1-1 before contacting the power company. 
  • ONCOR: Report power outages by texting REG to 66267, downloading the MyOncor App or calling 888.313.4747. You also can visit Oncor’s mobile-friendly outage map at
  • CoServ: Report power outages by texting OUT to 855-938-3496. You can get updates on the outage by texting STATUS to the same number. You can also call 844.330.0762 and bookmark for estimated restoration times. Register for SmartHub or download the CoServ App for the latest notifications. Major updates also will be available at
  • GCEC: Report power outages by texting OUT to 855.939.3826. You can get updates on the outage by texting STATUS to the same number. You can also call 903.482.7111, use your registered SmartHub account or download the MyGCEC App for iOS or Google devices. View a power outage map at


Report water emergencies and prevent frozen pipes

As freezing weather approaches, use these tips to protect your pipes and avoid water leaks. Report leaks right away by calling our 24-hour Water/Sewer Emergency Line at 214.509.4530.

Stay connected for closure, emergency information is the primary source of closure and emergency information for the City of Allen. Citizens can also enroll in Hyper-Reach Emergency Notifications to get rapid alerts about urgent situations with a telephone call, text and/or email message. During emergencies, the primary social media channel used to share information is the City of Allen Facebook page.

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