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The original item was published from 1/30/2023 8:06:00 AM to 1/30/2023 8:35:43 AM.

News Flash

City of Allen Headline News

Posted on: January 30, 2023

[ARCHIVED] Winter Storm Warning: Prepare for frigid temperatures, icy conditions

A Winter Storm Warning is in effect until 6 a.m. on Wednesday, Feb. 1. Freezing rain and some sleet is likely Monday, with possible impacts to the afternoon and evening commute according to the National Weather Service. Freezing rain and sleet will become widespread Monday night and Tuesday, creating slick bridges and overpasses as well as some surface roads. There is a low threat of damage to power-lines and trees due to icing as well. Avoid travel if you can. If you have to get out on roads, slow down and make sure to give yourself ample travel time.

Facility impacts

Any impact to City of Allen facility hours will be posted on and on the City of Allen's Facebook page.

Road conditions and pre-treatment

The City of Allen gives priority attention to bridges, intersections and main thoroughfares when preparing for potentially icy conditions. The City does not have the resources to treat all residential/neighborhood streets during snow and ice events. If you must travel during icy conditions, drive slowly and allow for extra travel time.

Pipes at risk due to prolonged cold

A long duration of below freezing temperatures may damage exposed outdoor pipes and cause them to burst.  Cover outdoor pipes, and leave indoor faucets on a very slow drip. Locate your water shut-off valve and know how to turn it off, and don't forget to turn off sprinklers! You can report water/sewer leaks and request an emergency water shutoff by calling our 24-hour Water/Sewer Emergency Line at 214.509.4530.

VIDEO: How to locate your water shutoff valve and turn off water at the meter

Note: These same steps may be used for all City of Allen residential meters, including new smart water meters.

Know how to report power outages

Don't call 9-1-1 if your power goes out! Contact your power company to report the outage using the information found on your monthly statement. If you see fallen power lines on a road, alley or sidewalk, call 9-1-1 before contacting the power company.

  • CoServ: Report power outages by texting OUT to 855.938.3496. You can get updates on the outage by texting STATUS to the same number. You can also call 844.330.0762 and bookmark for estimated restoration times and other updates.
  • ONCOR: Report an outage to Oncor by calling 888.313.4747, by texting OUT to 66267 or by downloading the Oncor mobile app from Google Play or the Apple App Store. You can also view Oncor's outage map or enroll in Oncor alerts to get current information about outages and restoration times.
  • GCEC: Report power outages by texting OUT to 855.939.3826. You can get updates on the outage by texting STATUS to the same number. You can report an outage by completing a New Outage Form online and can view the Outage Map for status updates.

Overnight warming shelters

The Salvation Army offers two overnight warming shelters in Collin County. Check the status of the McKinney warming shelter (600 Wilson Creek Pkwy., McKinney) by calling 214-945-4637. The Plano overnight warming shelter (3528 14th St., Plano) can be reached at 972-423-8254.

Stay connected for closure, emergency information is the primary source of closure and emergency information for the City of Allen. Citizens can also enroll in Hyper-Reach Emergency Notifications to get rapid alerts about urgent situations with a telephone call, text and/or email message. During emergencies, the primary social media channel used to share information is the City of Allen Facebook page.

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