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The original item was published from 2/2/2023 1:43:00 PM to 2/2/2023 1:44:58 PM.

News Flash

City of Allen Headline News

Posted on: January 30, 2023

[ARCHIVED] Ice Storm Warning expired as of 9 a.m. Thursday, Feb. 2

UPDATED  1:31 P.M. ON THURSDAY, FEB. 2 - An Ice Storm Warning is in effect until 9 a.m. on Thursday, Feb. 2. Freezing rain is expected to begin around 10 a.m. Wednesday with a sudden and dangerous transition expected on roadways as soon as precipitation begins. Up to 0.5 inch of ice accumulation is possible. Power outages due to fallen power lines and tree branches may occur. Prepare now by charging devices, having flashlights easily accessible and preparing generators if you have one.

Facility closures

To help ensure the safety of visitors and staff, all City of Allen facilities will remain closed to the public through Thursday, Feb. 2. Any additional impact to City of Allen facility hours/operations will be posted below and on the City of Allen's Facebook page. 

  • Allen City Hall: The City Hall complex is closed to the public on Wednesday and Thursday. Staff is available by phone and email, and many services can be completed online
  • Allen Municipal Court: All in-person dockets scheduled for Jan. 30-Feb. 2 will be rescheduled for the next available date. Virtual dockets will proceed as scheduled. Citizens can still make payments, submit documents and complete other services online on the Municipal Court website. Staff are available to answer phones and emails during normal business hours.
  • Allen Public Library: Closed on Wednesday and Thursday. No materials due during this time. 
  • Allen Animal Shelter: Closed to the public on Wednesday and Thursday. For animal control concerns, please contact 214.509.4378 or use the MyAllen app to report common issues.
  • Allen Parks & Recreation facilities: Allen Community Ice Rink, Allen Senior Recreation Center, Don Rodenbaugh Aquatics Center, Joe Farmer Recreation Center, The Edge and The Courses at Watters Creek are closed Wednesday and Thursday. The Courses at Watters Creek will open the Golf Shop at 8 a.m. Play begins at noon unless there are areas of ice on the course that have not melted.
  • Allen Police Department Records Unit: Office closed to the public on Wednesday. Please email policerecords@cityofallen.org or call 214.509.4350 to leave a message.

Waste Services delays

  • Trash/Recycling Collection: Community Waste Disposal (CWD) will get a late start today on Thursday routes, with some Thursday collections possibly happening on Friday. Friday collections will be picked up Friday or Saturday. Recycling pickup may experience additional delays. Residents should leave carts out until collected. Customers whose collections were skipped on Tuesday or Wednesday will be allowed to place up to five tied and sturdy trash bags next to their carts for next week's collection (2/7-2/8). Please keep all trash and recycling at the curb until collection occurs. If you suspect your home was skipped in error, please call CWD at 972.392.9300 (option 2) or complete an online customer service form. Monthly bulky waste, loose brush and cardboard collections scheduled for Saturday, 2/4 will be rescheduled to next Saturday, 2/11.
    • Frozen cart lids: Please check to make sure the lids on trash and recycling carts can be opened. If they are frozen shut, press down in the center of the lid to break to ice seal and gently break the ice until the lid opens. This step will help CWD avoid continuing service delays and potentially missed collections.
    • HHW Collection: Customers with HHW collection scheduled for Tuesday, Jan. 31 or Wednesday, Feb. 1 will be rescheduled. 

Road conditions and pre-treatment

The City of Allen gives priority attention to bridges, intersections and main thoroughfares when preparing for potentially icy conditions. The City does not have the resources to treat all residential/neighborhood streets during snow and ice events. If you must travel during icy conditions, drive slowly and allow for extra travel time.

Pipes at risk due to prolonged cold

A long duration of below freezing temperatures may damage exposed outdoor pipes and cause them to burst.  Cover outdoor pipes, and leave indoor faucets on a very slow drip. Locate your water shut-off valve and know how to turn it off, and don't forget to turn off sprinklers! You can report water/sewer leaks and request an emergency water shutoff by calling our 24-hour Water/Sewer Emergency Line at 214.509.4530.

VIDEO: How to locate your water shutoff valve and turn off water at the meter


Note: These same steps may be used for all City of Allen residential meters, including new smart water meters.

Know how to report power outages

Don't call 9-1-1 if your power goes out! Contact your power company to report the outage using the information found on your monthly statement. If you see fallen power lines on a road, alley or sidewalk, call 9-1-1 before contacting the power company.

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