News Flash

City of Allen Headline News

Posted on: March 16, 2023

Smart Water Meter project ahead of schedule; look for doorhanger notices prior to installation

Allen’s citywide transition to smart water meters is running ahead of schedule, with more than 8,700 meters installed so far. Because installers have outpaced expected timelines, some installations may be performed before residents receive planned courtesy notices via U.S. mail. Doorhanger notices will continue to be placed at the front door at least one day ahead of installation. A separate notice will be left at the front door when installation is completed.

Installation Procedures
The City of Allen is partnering with a company called Pedal Valves to install smart meters. On installation day, a uniformed Pedal Valves representative will arrive in a marked vehicle with the Pedal Valves logo. Pedal Valves is the only company authorized by the City of Allen to work on your meter.

Your water meter is located outside near the curb, so you do not need to be present during installation. However, a Pedal Valves representative will come to the door to notify you before work begins. Your water will be turned off for 15-20 minutes as the meter is installed. Once installation is complete, crews will leave a door hanger to let you know whether meter was successfully installed, or if installation was unable to occur and must be rescheduled.

Smart Water Meter Benefits
Smart water meters provide additional insight and control over monthly water bills by helping you understand how much water you use and when you use it. This helps eliminate surprises and even allows customers to estimate monthly bills. Once meters are installed citywide, frequent meter readings will allow for reliable monthly billing increments – a feature Allen residents specifically requested. Learn more at