Bringing Allen In Focus

A new print publication from the City of Allen will soon bring Allen news right to your home.

In Focus is a brand-new print newsletter that will be included in utility bills six times per year and three times per year in the LIFE Activity Guide. Inside, yo...

Celebrate safely this Halloween

Though the City of Allen does not designate dates or times for trick-or-treating, we encourage residents to follow these tips for safer celebrations.

Halloween guidance from the Centers for Disease Control and Prevention (CDC)

Many traditional Halloween act...

Improved MyAllen app and request center coming September 29

Spot a water leak or pothole? Can’t remember your recycling day? Use the improved MyAllen app and request center to receive reminders, submit service requests and get updates when the problem is solved.

When will it be available?

The improved MyAllen app an...

Water Rates Will Not Increase, Wastewater Rate Change Takes Effect Nov. 1

The City of Allen will not increase water rates to City customers in the coming year. Wastewater rates will increase by 5 percent, or approximately $2.82 per month for residential accounts*. These rates will be effective Nov. 1.

Why are water rates remaini...

Facility Updates Approved by City Council

Allen City Hall, Joe Farmer Recreation Center and Don Rodenbaugh Natatorium will soon receive new enhancements thanks to Allen City Council.

Allen City Hall’s entryway will be remodeled so the reception desk is more easily accessible upon enterin...

Allen City Television Wins 8 National Awards

ACTV has once again been named among the best municipal television stations in the nation on September 4, 2020 when it received the prestigious Overall Excellence in Government Programming award at the National Association of Telecommunications Officers a...

2020-2021 Budget, Tax Rate Approved

Allen residents will continue benefiting from one of the lowest property tax rates in Collin County following the approval of the city’s 2020-2021 tax rate and budget.

Allen City Council voted to lower the city’s property tax rate durin...

City of Allen and ASA Forge New Partnership

The City of Allen has marked a new milestone in its decades-long community partnership with Allen Sports Association.

On August 25, Allen City Council unanimously approved an agreement with Allen Sports Association (ASA) to grant the organization regular u...

Change in polling location for November 3 election

One of the most popular polling locations in Collin County is moving to a new Allen location to accommodate large voter turnout and improve social distancing. Voters can visit Allen Event Center for early voting (October 13-30) or on Election Day (Novembe...

Census Takers to Start Visiting Nonresponding Households in North Texas

Source: U.S. Census Bureau

DALLAS – Census takers in North Texas are working to follow up with households that have not yet responded to the 2020 Census.

Currently the average self-response rate in North Texas is 60.3 percent. The Census Bureau wi...

New Service Hours for Utility Billing

Beginning August 3, City of Allen Utility Billing service windows and phones are open from 7 a.m. to 5:30 p.m. Monday through Friday. Go to the Utility Billing page.

Customer Service windows are located on the first floor of Allen City Hall, 305 Century Pa...

Internal Audit of Residential Water Use, Billing Practices Completed

An internal audit of the City’s meter reading, utility billing and meter testing practices found no instances of overbilling and no discrepancies in bills recalculated in the review. The audit did reveal a need for policy improvements and update...

New Statewide Order Takes Effect July 3 Requires Face Coverings in Public

(Office of the Texas Governor: July 2, 2020, Austin, TX)

Governor Greg Abbott today issued an Executive Order requiring all Texans to wear a face covering over the nose and mouth in public spaces in counties with 20 or more positive COVID-19 cases, with fe...

Online Application for Housing & Living Assistance Available for Allen, Collin County Residents

UPDATE 9/29: Housing and living assistance grants have been expanded to help more Collin County residents impacted by COVID-19. The program has been extended to provide up to six months of assistance to impacted families. Income reduction qualifi...