News Flash

Posted on: November 16, 2020

Option to pay water bills by phone ends Dec. 1

Person standing outside brick building texting on a smart phone

City of Allen utility customers may continue using walk-in, curbside or online payment options to pay monthly bills.

A phone payment option was temporarily offered beginning in March to serve customers unable to visit City Hall due to COVID-19 precautions....

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Community Services
Posted on: November 11, 2020

Allen to invest in high-tech water meters

water flows out of garden hose

A move toward smart water meters will eventually provide near real-time insight into water use, helping customers track watering habits and monitor for leaks.

During the November 10 meeting, Allen City Council approved spending $821,708 to contract with Pr...

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Community Services
Posted on: October 9, 2020

COVID-19 utility assistance: Program Closed

Two post-it notes. One says COVID-19, the other has a money symbol and arrow pointing down

Due to the volume of applications received and available funding, this program has closed. If you need rent/mortgage or utility assistance, please contact All Community Outreach to see if you qualify for one of their assistance programs. Community Services
Posted on: September 24, 2020

Get trash day reminders with new MyAllen App

CWD recycling truck arrives at blue recycling bin on a pretty residential street

Struggling to remember which week the recycling truck comes? Can’t keep up with changes to the holiday collection schedule? Sign up for trash and recycling reminders through the new MyAllen Mobile App and never miss collection day again!

  1. Go to th...
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Community Services
Posted on: June 1, 2020

"Past Due" Utility Notices Suspended

Couple looking at computer and holding a credit card

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are sent to customers wh...

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Community Services