News Flash

Posted on: October 9, 2020

COVID-19 utility assistance now available

Two post-it notes. One says COVID-19, the other has a money symbol and arrow pointing down

If you lost income due to COVID-19, you may qualify for assistance to help catch up on missed payments and late fees on your City of Allen utility account.

Find out if you qualify. Utility Billing
Posted on: September 16, 2020

"Past due" notices temporarily suspended

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are usually sent to cust...

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Utility Billing
Posted on: September 16, 2020

New utility billing system released in January 2020

City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system.

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Utility Billing
Posted on: September 16, 2020

Senior discount available for residential trash service

The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Learn more. 

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Utility Billing