News Flash

Posted on: September 16, 2020

September is settle-up month for budget billing customers

September is settle-up month for all customers participating in our Budget Billing Program. Deferred balances are included in the total amount due, as well as current charges for the September bills.

Customers can view their deferred balance on each monthl...

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Utility Billing
Posted on: September 16, 2020

"Past due" notices temporarily suspended

Due to the ongoing COVID-19 emergency, the City of Allen has temporarily stopped mailing customers “past due” notices for their City utilities including water, sewer and trash collection services. These notices are usually sent to cust...

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Utility Billing
Posted on: September 16, 2020

New utility billing system released in January 2020

City of Allen utility customers who want to view or pay bills online, pay automatically with a credit card or enroll in paperless billing must create a username and password in the new system.

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Utility Billing
Posted on: September 16, 2020

Senior discount available for residential trash service

The City of Allen offers a 20% discount for residential trash services for customers who are 65 years of age or older. Learn more. 

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Utility Billing