COVID-19 (Coronavirus) Information

We need your help to slow the spread

According to City of Allen EMS Medical Director Dr. Kevin Hoffman, 20% of people who get sick from COVID-19 (Coronavirus) require hospitalization, compared to fewer than 1% of people who get sick from the flu. If too many people get very sick at once, the response may require more first responders, healthcare staff, laboratory testing and medical supplies than are readily available. This could result in longer wait times for ambulances and emergency rooms, scarcity in testing services and lack of critical hygienic supplies such as masks, gloves and disinfectant for anyone who needs emergency care - not just COVID-19 patients.

COVID-19 Cases (Confirmed)

Updated 03.30.2020 @ 9:30 a.m.
  • Allen: 12*
  • Collin County: 134*
  • Texas: 2,552†
  • United States: 122,653††

COVID-19 Deaths

Updated 03.30.2020 @ 9:30 a.m.
  • Allen: 0*
  • Collin County: 1*
  • Texas: 34†
  • United States: 2,112††
Data is updated twice daily using the following sources: *Collin County, Texas Department of State Health Services††Centers for Disease Control and Prevention
A previous version of this page misstated the total case count due to a calculation error. This number now reflects the corrected case count released by Collin County.
Allen COVID-19 Cases Number
Confirmed cases 12
Deaths 0
Age (Allen Cases) Number
0-9 1
10-19 0
20-29 1
30-39 1
40-49 3
50-59 2
60-69 2
70-79 2
80+ 0
Gender (Allen Cases) Number
Male 5
Female 7

COVID-19 Government Updates


Sunday, March 29


Thursday, March 26


  • Gov. Abbott issued an Executive Order mandating a self-quarantine of 14 days for individuals traveling to Texas as their final destination through an airport from the Tri-State Area of New York, New Jersey, or Connecticut as well as the city of New Orleans, Louisiana. Read the full Executive Order.

Tuesday, March 24

Thursday, March 19

  • Texas Governor Greg Abbott issued statewide restrictions on dine-in restaurant service, social gatherings in groups of 10 or more, gyms and massage parlors and nursing home visits through April 3. Read the full Executive Order.
  • Allen City Council voted to extend the disaster declaration of public health emergency "until terminated" at a public meeting. The original declaration was signed by Allen Mayor Stephen Terrell on Monday, March 16 with an emergency order added on March 18. To continue the declaration, Allen City Council was required to extend it within 7 days.

Wednesday, March 18

  • To help slow down the spread of the virus, the Mayor of Allen issued an Emergency Order which limiting restaurants to take-out, delivery, drive-in or drive-through service only  and recommending that gatherings be limited in accordance with guidance issued by the Centers for Disease Control and Prevention. Read the full Emergency Order.
Monday, March 16
  • On Monday, March 16, the City of Allen issued a Public Health Emergency Declaration in cooperation with Collin County and neighboring cities including Plano, Frisco and McKinney. Read the declaration.
  1. WHAT WE'RE DOING AT THE CITY OF ALLEN

Our team is in daily contact with local, county and state officials to provide a rapid response to the growing threat of COVID-19. This includes many new or enhanced protocols to protect the safety of our citizens and employees.


First Responders

Allen Fire Department personnel are implementing additional safety procedures, including:
  • Asking questions about fever, respiratory illness and recent travel during certain types of 9-1-1 calls
  • Wearing additional personal protective equipment when responding to certain types of calls for service
  • Providing educational materials to at-risk populations, including senior living facilities
  • Staffing a help line for Allen residents and businesses with questions about emergency preparedness and response. The help line is available daily from 7 a.m. to 11 p.m. until further notice at 214.509.4333. (For medical questions related to COVID-19, please call your personal physician or dial 2-1-1 (option 6) for information on COVID-19 from the Texas Department of State Health Services. For emergencies, dial 911.)
  • Allowing individuals to alert first responders if they have been asked by a doctor to self-isolate by calling the Allen Fire Department help line at 214.509.4333. This confidential and protected information will be entered into the City of Allen’s computer-aided dispatch system used by 9-1-1 operators. The data will help first responders know what kind of protective gear to use if they respond to a call at the provided address.

City Facilities


  • Closing or modifying operations at city facilities and closing playgrounds/athletic courts to limit public interaction. Details.
  • Equipping nearly 200 City of Allen staff members to work remotely and adjusting shifts to reduce interpersonal contact
  • Implementing personnel policies to support City employees who may be impacted by COVID-19, including flexible work arrangements and/or catastrophic leave if employees are quarantined

Local Partners


  • Texans can dial 2-1-1 (option 6) for information on COVID-19 and local community resources on health care, utilities, food, housing and more.
  • Texas Health Resources has provided a 24-hour hotline to assist anyone who is concerned that they may have COVID-19. You can speak with a nurse by calling 682.236.7601.
  • The Allen Community Emergency Response Team is leading efforts to deliver supplies to high-risk or self-isolated individuals. Details.
  1. HOW YOU CAN HELP

If you are feeling well and have not been exposed to a COVID-19 patient....


  • Take preventative measures by washing hands frequently, avoiding close contact with other people and covering your coughs and sneezes with a tissue
  • Don't hoard supplies. If you have all the soap, your neighbor can't refill theirs...and they might spread their germs to you. (We don't even want to think about toilet paper.)
  • Check on friends and neighbors, especially those who are older or who have chronic health problems. Offer to pick up groceries or supplies so they can avoid exposure.
  • Partner with the Allen Community Emergency Response Team to deliver supplies to high-risk or self-isolated individuals.
  • Support local charities such as ACO, which provide critical assistance to people who may encounter unexpected bills or a lost income as a result of this virus.

If you are feeling sick....


  • Stay home if you have a fever above 100.4 degrees, are coughing or have difficulty breathing.
  • Call your doctor if you have been exposed to a COVID-19 patient, or if your symptoms worsen. If you do not have a regular doctor, call the Texas Health Allen Coronavirus Hotline at 682.236.7601 to speak with a nurse about your symptoms.

If you have been exposed to a COVID-19 patient....


  • Call your doctor for medical guidance. If you do not have a regular doctor, call the Texas Health Allen Coronavirus Hotline at 682.236.7601 to speak with a nurse about your symptoms.
  • Symptoms may appear 2-14 days after exposure. If you have been exposed to a COVID-19 patient, it is recommended that you self-isolate for 14 days following your exposure.

If you have been asked by a doctor to self-isolate....


  • Listen to them! Follow their guidance even if you don't feel very sick. You may help save the life of a high-risk individual by keeping your germs to yourself.
  • Give first responders a heads-up. If you've been asked by a doctor to self-isolate, call the Allen Fire Department Help Line at 214.509.4333 to alert them of your status. This voluntary, confidential information will be entered into the City of Allen's computer-aided dispatch system used by 911 operators. The data will help first responders know what kind of protective gear to use if they respond to a call at your address.

Local Agency Updates


  1. Featured Videos

Message from Allen Mayor Debbie Stout: March 27, 2020

Message from the Allen Fire Chief: March 17, 2020

Allen CERT launches new program to help citizens during COVID-19 pandemic

Allen CERT launches new program to help citizens during COVID-19 pandemic

Message from the Allen Fire Chief: March 13, 2020