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1. What do I do if I think my water bill is too high?
2. Does the City of Allen use “smart meters” and what is the difference?
3. How does the City read the meters in Allen?
4. Does the City of Allen ever estimate or average customer consumption use?
5. Does the City replace meters on a schedule? Or when they fail?
6. Will the City test my meter if I think it is not working correctly?
7. Why does my water bill keep going up?
8. What is the current water rate structure?
9. What happens after the water meters are read?
10. Are there ever any “reading errors”?
11. Is there a way to tell exactly where my water usage comes from?
12. What is “budget billing” and is it available for City of Allen Utility Bills?
13. What is being planned for future growth and development to prevent water shortages?

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1. Bulky/large items
2. Chemicals/cleaning supplies
3. Construction materials
4. Medications/medical waste
5. Yard waste
6. Appliances
7. Batteries
8. Light bulbs
9. Aluminum foil/dishes
10. Ammunition
11. Animal waste
12. Cans
13. Cooking oil
14. Electronics/televisions
15. Fireworks/explosives
16. Furniture/mattresses
17. Food waste
18. Glass
19. Household items
20. Mercury thermostats
21. Paint/varnish
22. Plastic bags
23. Paper
24. Plastics
25. Propane tanks
26. Styrofoam
27. Tree branches/brush

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1. How do I apply for a job with the City of Allen?
2. If I can't access the online application, what should I do?
3. I want to apply for more than one position. Do I need to fill out a separate application for each job?
4. Can I submit my resume instead of completing the job application form?
5. Will I be informed if I did not get the job I applied for?
6. How do I know when you’re recruiting for a specific job?

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1. Boxes or bags of excess household trash
2. Car parts
3. Construction/remodeling waste
4. Dead animals
5. Chemicals/cleaning supplies
6. Tree limbs or trunks
7. Yard waste

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1. How do I request a crash report?
2. How do I request an incident report?
3. How do I make a Freedom of Information Act (FOIA) request?
4. What is an abandoned vehicle and how do I report it?
5. What is a junked vehicle and how do I report it?

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1. Will my account number change after January 16?
2. When can I set up my new online account?
3. What do I need in order to set up my new online account?
4. What do I need to do if I pay my utility bill through my bank bill pay service?
5. Will my billing due date and billing cycle change after January 16?
6. Will the transaction fees for online payments change?
7. Will the mailing address for pay-by-mail change?
8. Will overall costs increase due to these system upgrades?
9. Why was the Tyler/Munis software chosen for this system upgrade?