What do I need to do if I pay my utility bill through my bank bill pay service?

Be sure to update the account number in your bank bill pay service. To find your new account number, access the new system on January 16 or before your next bill pay and set up your new login. You will need your current account number for this. Your account number can be found at the top right of your utility bill.

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1. Will my account number change after January 16?
2. When can I set up my new online account?
3. What do I need in order to set up my new online account?
4. What do I need to do if I pay my utility bill through my bank bill pay service?
5. Will my billing due date and billing cycle change after January 16?
6. Will the transaction fees for online payments change?
7. Will the mailing address for pay-by-mail change?
8. Will overall costs increase due to these system upgrades?
9. Why was the Tyler/Munis software chosen for this system upgrade?