Will the transaction fees for online payments change?

No. The transaction fee of $2 for online payment processing will remain in the new system. This $2 fee to pay online with a credit or debit card is a pass-through of a portion of the online processing fees credit card companies charge the City of Allen. 

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1. Will my account number change after January 16?
2. When can I set up my new online account?
3. What do I need in order to set up my new online account?
4. What do I need to do if I pay my utility bill through my bank bill pay service?
5. Will my billing due date and billing cycle change after January 16?
6. Will the transaction fees for online payments change?
7. Will the mailing address for pay-by-mail change?
8. Will overall costs increase due to these system upgrades?
9. Why was the Tyler/Munis software chosen for this system upgrade?