Stories of Service

Adapt - Innovate - Lead

The City of Allen is committed to serving our community with excellence: planning proactively, responding to issues quickly and thinking imaginatively when looking to the future. This was particularly evident in 2020, as the global COVID-19 pandemic caused unprecedented changes to many of our city's operations, daily activities and long-standing traditions.

Despite unforeseen challenges, we're proud to have continued our mission of delivering the services, resources and information our community needs to thrive.

-Eric Ellwanger, Allen City Manager

man smiling in professional headshot

Eyes Underground

Go inside the City's sewer camera trucks, operated by the Community Services Department.

Ahead of the Curve

The Allen Police Department invests in technology to improve community outreach.

Moving at the Speed of Lights

Allen's Engineering Department invests in a new traffic management center

Building our Dream Home

Allen Fire Department gets new administrative offices and revamped Central Fire Station

Providing a Little Life

When COVID-19 precautions kept many at home, Allen's Library and Parks & Recreation Department brought LIFE to each living room. 

The City at Your Fingertips

The City of Allen website and MyAllen Mobile App receive mobile-friendly makeovers, making everyday tasks easier for everyone.

Creating a Class A Destination

Allen Economic Development Corporation recruits top-notch companies by creating workspaces that work. 

2019-2020 Service Statistics

Community Development

  • 59 development projects reviewed
  • 21,445 customer calls answered
  • 3,444 building permits issued
  • 481 single-family permits issued
  • 26,903 building inspections completed

Community Enhancement

  • 32 home projects completed through the Home Rehabilitation, Urgent Repair and Property Improvement Programs with a total investment of $314,459
  • 500 households assisted through the Emergency Housing and Living Assistance program in response to COVID-19
  • 20 improvement projects, including 331.5 hours of volunteer time, completed through Live.Love.Allen. in partnership with local service groups
  • 5,400 code violations resolved with 95% voluntary compliance
  • 23 multi-family complexes and 550 commercial properties inspected
  • 1,400 food establishment, swimming pool and construction inspections completed
  • 700 health permits issued
  • 230 mosquito inspections and treatments completed

Community Services

  • 355.5 miles of streets maintained
  • $2.268 million in streets projects funded
  • 501 street curb miles swept
  • 216 sidewalks repaired under city/resident cost share program, equaling $123,949 in matched funds
  • 2,769 seniors enrolled in Senior Waste Discount for an annual savings of $103,000
  • 10,846 tons of residential recycling collected, averaging 62 pounds per home/month
  • 2,556 residential HHW collections of 24,388 pounds of HHW for recycling or proper disposal
  • 100 "Adopt-A" cleanups conducted, gathering 16,500 pounds of litter
  • 1,130 vehicles brought 67,862 pounds of recyclables during Allen Recycles Day
  • 32,420 utility accounts, with 5,403 accounts per utility billing employee
  • 600-700 residential irrigation evaluations totaling $50,000
  • 900 water conservation rebates totaling $77,000

Engineering

  • 17 development permits processed
  • 988 ROW permits processed
  • 169 traffic signal complaints/requests (down from 341 in previous year)
  • 188 sign complaints (down from 274 previous year)
  • 192 street light repairs
  • 22 school zone issues
  • 3 pavement marking requests

Fire Department

  • 6,784 total calls received
  • 213 educational programs with 7,115 participants
  • 5,308 fire inspections and plan reviews
  • 7:06 average fire response time
  • 6:26 average EMS response time

Hotel Occupancy Tax Fund

  • $154 million generated in Allen due to tourism-related spending
  • 1,330 jobs in Allen supported by tourism
  • 244 restaurants
  • 5 million square feet of premier shopping
  • 1,330 hotel rooms

Human Resources

  • 16,610 applications processed
  • 233 employees hired
  • 2,563 online training hours completed
  • 93 online courses offered
  • 41 classroom training courses offered to 518 participants

Information Technology

  • 6,494 annual help desk tickets
  • 250:1 ratio of employees to support specialist
  • 855 employees completed cybersecurity training
  • 5,000 cyber attacks turned away daily

Library

  • 118,767 digital checkouts
  • 1,042,775 total checkouts
  • 25,385 virtual program attendance
  • 3,963 new library cards issued
  • 197,801 in-person visits
  • 138,406 hold requests filled
  • 34,963 curbside pickups
  • 51,559 total program attendance

Public & Media Relations

  • 212,700 average monthly pageviews at CityofAllen.org (up 54,300 from previous year)
  • 157,260+ social media subscribers across 27 City accounts (up 38,200 from previous year)
  • 5,170 weekly digital news subscribers (up 670 from previous year)
  • 260 videos produced by Allen City Television
  • 27,400 YouTube subscribers to Allen City Television
  • 186 publication and graphic requests fulfilled

Parks & Recreation

  • 7,585 recreation center members
  • 73 miles of trails maintained
  • 1,827 total park acreage
  • 37,554 adult program participants
  • 90,000 people visited Allen Community Ice Rink
  • 90 events at Allen Event Center with 155,000 attendees
  • 49,293 rounds of golf played at The Courses at Watters Creek
  • 76% of Allen's population lives within a 10-minute walk of a park

Police Department

  • 600,084 miles driven by patrol
  • 121,570 calls answered by police and fire dispatchers
  • 77,983 total calls for service
  • 5,734 criminal investigation cases, including 925 narcotics cases
  • 465 animals adopted and 399 pets returned to their owners through Allen Animal Shelter
  • 135 animals released back into the wild or given to rehabilitation/rescue groups