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1. What is the population of Allen?
2. How big is the City of Allen?
3. When was the City of Allen incorporated?
4. Who governs the City of Allen?

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1. What is ACTV?
2. How can I watch ACTV?
3. What can I watch on ACTV?
4. Can I send you a video to play on ACTV?
5. Does ACTV broadcast high school or college sports?

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1. Can Allen Animal Services trap, move or kill the wildlife roaming my neighborhood?
2. Why don’t coyotes and bobcats stay away from populated areas?
3. Will coyotes or bobcats eat my pet
4. Will coyotes or bobcats hurt my children?
5. What should I do if I see one?
6. I hear coyotes howling every night – and it sounds like there are dozens of them! Isn’t it dangerous to have a pack of coyotes so close to humans?

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1. Are boxes/bags of excess household trash accepted in bulky item collection?
2. Are car parts accepted in bulky item collection?
3. Are chemicals/cleaning supplies accepted in bulky item collection?
4. Are construction or remodeling materials accepted in bulky item collection?
5. Are dead animals accepted in bulky item collection?
6. Are tree limbs/trunks accepted in bulky item collection?
7. Is yard waste accepted in bulky item collection?

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1. What do I do if I think my water bill is too high?
2. Does the City of Allen use “smart meters” and what is the difference?
3. How does the City read the meters in Allen?
4. Does the City of Allen ever estimate or average customer consumption use?
5. Does the City replace meters on a schedule? Or when they fail?
6. Will the City test my meter if I think it is not working correctly?
7. Why does my water bill keep going up?
8. What is the current water rate structure?
9. What happens after the water meters are read?
10. Are there ever any “reading errors”?
11. Is there a way to tell exactly where my water usage comes from?
12. What is “budget billing” and is it available for City of Allen Utility Bills?
13. What is being planned for future growth and development to prevent water shortages?

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1. What is temporary change in disinfectant (TCD)?
2. What is a "chlorine burn" and is it different than "chlorine maintenance" or "TCD"?
3. Can you reduce the amount of chlorine in the water so the taste and odor isn’t as noticeable and disinfection byproducts (DBPs) are reduced?
4. What are disinfection by-products (DBP)?
5. Does Allen comply with DBP limits? How do we know tests are accurate?
6. Does our water system contain any lead pipes?
7. How does Allen regulate levels of lead and copper?
8. Where can I learn more about lead and copper in drinking water?
9. Where does the list of regulated contaminants and allowed concentration limits or ranges come from?
10. How are new contaminants selected for the list of contaminants and how are the limits established?

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1. Who qualifies to get a vaccine?
2. How do I make a vaccine appointment through Allen Fire Department?
3. Why require a reservation/ticket?
4. Are there any special circumstances that would allow an individual to request an appointment without going through the notification and online scheduling system?
5. I just received an appointment alert. Why am I having trouble getting an appointment?
6. Can you provide more advance notice on COVID vaccine availability?
7. Are there other distribution sites in Allen or nearby?
8. What should I expect on the day of my appointment?
9. Do I have to get my vaccination in the city or county where I live?
10. I received my first vaccination from Allen Fire Department. How do I arrange to receive the second dose?
11. I received my first vaccination at a different location. Can I receive my second dose from Allen Fire Department?
12. How many vaccines has AFD distributed so far?
13. What information is available about COVID-19 vaccines?

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1. Are fireworks allowed in Allen?

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1. SMART Irrigation Controller Rebates
2. Pressure Reducing Valve Rebates
3. Rain & Freeze Sensor Rebates
4. Rain Barrel Rebates
5. Low-Flow Toilet Rebates
6. Water Efficient Washing Machine Rebates

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1. Bulky/large items
2. Chemicals/cleaning supplies
3. Construction materials
4. Medications/medical waste
5. Yard waste
6. Appliances
7. Batteries
8. Light bulbs
9. Aluminum foil/dishes
10. Ammunition
11. Animal waste
12. Cans
13. Cooking oil
14. Electronics/televisions
15. Fireworks/explosives
16. Furniture/mattresses
17. Food waste
18. Glass
19. Household items
20. Mercury thermostats
21. Paint/varnish
22. Plastic bags
23. Paper
24. Plastics
25. Propane tanks
26. Styrofoam
27. Tree branches/brush

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1. How do I apply for a job with the City of Allen?
2. If I can't access the online application, what should I do?
3. I want to apply for more than one position. Do I need to fill out a separate application for each job?
4. Can I submit my resume instead of completing the job application form?
5. Will I be informed if I did not get the job I applied for?
6. How do I know when you’re recruiting for a specific job?

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1. Do I have to create an account to use the MyAllen app?
2. How do I create or change my username and/or password?
3. What should I do if I have username and/or password problems?
4. I registered for trash/recycling reminders but am not getting them. Why?
5. What is the difference between “anonymous” and “confidential” requests?
6. How do I report a problem or bug with the MyAllen app?
7. My older version of the MyAllen app isn't working. What’s the problem?

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1. Where can I find weather/field conditions reports?
2. Where can I find information about my team?
3. How do I register for adult athletic leagues?
4. How do I form a team?
5. If I don’t have a team, can I join as a free agent?
6. Does Allen Parks & Recreation offer youth sports?

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1. Can I rent the Allen Senior Recreation Center?
2. Who is eligible to receive the resident rate at Allen Senior Recreation Center?
3. Can I visit Allen Senior Recreation Center or bring a guest without purchasing a membership?
4. Do you offer refunds on classes or travel?

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1. What are the rules for using the JFRC fitness room?
2. What are the rules for using the JFRC game room?
3. What are the rules for using the racquetball/handball courts?
4. How do I become a class instructor at Joe Farmer Recreation Center?
5. What equipment is available for checkout at JFRC?

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1. I noticed a water or irrigation leak at a park. What should I do?
2. Do city parks follow the same irrigation schedule as the rest of the city?
3. Does Allen irrigate parks, medians and other city properties even when it rains?
4. Are golf courses allowed to water their lawns more frequently?

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1. Why do I have to register my alarm?
2. What is the Allen Police Department non-emergency number?
3. How do I request a crash report?
4. Does Allen have a juvenile curfew?
5. How do I request an incident report?
6. How do I check on a pending case?
7. How do I request a protective order?
8. How do I make a Freedom of Information Act (FOIA) request?
9. Can I do a ride along with Allen Police?
10. My car was impounded. How can I find it?
11. Where can I ride a scooter in Allen?
12. What is an abandoned vehicle and how do I report it?
13. What is a junked vehicle and how do I report it?
14. Who is required to register as a sex offender in Allen?

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1. What is the Allen Police Department application process?
2. What kind of salary/benefits does Allen Police Department offer?
3. Does Allen Police offer incentive pay?
4. Does Allen Police offer tuition reimbursement?
5. Can I send my resume to Allen Police Department?
6. Is the Allen Police Department considered civil service?
7. Are there age restrictions for jobs with the Allen Police Department?
8. Can I do a ride-along with an Allen Police Department officer?
9. What is included on the Allen Police Department physical agility test?
10. What is included on the Allen Police Department written test?
11. How long are Allen Police Department patrol shifts?
12. Can Allen Police officers have tattoos?
13. Do new hires sign a contract with the Allen Police Department?

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1. What is the main source of City information?
2. How can I receive ongoing news and event information?
3. How can I watch public meetings?
4. Why does the City focus primarily on digital/online communication?

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1. Will my account number change after January 16?
2. When can I set up my new online account?
3. What do I need in order to set up my new online account?
4. What do I need to do if I pay my utility bill through my bank bill pay service?
5. Will my billing due date and billing cycle change after January 16?
6. Will the transaction fees for online payments change?
7. Will the mailing address for pay-by-mail change?
8. Will overall costs increase due to these system upgrades?
9. Why was the Tyler/Munis software chosen for this system upgrade?